F&B Hostess - Russian Speaker

Job Description

Summary
The F&B Hostess is responsible for welcoming guests, managing reservations and ensuring a smooth and personalized dining experience. The role provides attentive service, anticipates guest needs, and promotes the resort's hospitality standards through professional and friendly interactions.

The F&B Hostess supports efficient outlet operations by maintaining a well-organized dining environment and working closely with team members to deliver exceptional guest satisfaction.

Responsibilities

• Adhere to all relevant SOPs and service standards to ensure consistent and exceptional guest experiences.
• Understand that work schedules and operational demands may vary according to business needs.
• Maintain up-to-date knowledge of resort facilities, restaurant promotions, operating hours, and services.
• Be familiar with resort room categories and locations.
• Demonstrate knowledge of local attractions, landmarks, and points of interest.
• Report for duty punctually and in accordance with the daily roster.
• Welcome and monitor guests entering the outlet, ensuring accurate guest tracking where required.
• Escort guests to their tables and offer welcome amenities, including beverages and cold towels.
• Ensure guests are attended to promptly and their dining area remains clean and well-presented.
• Assist with the cleaning and polishing of cutlery, glassware, crockery, and other outlet equipment as required.
• Assist in the setup and breakdown of buffet displays and outlet stations.
• Maintain cleanliness, organization, and readiness of the outlet at all times.
• Remain visible on the floor, proactively anticipating and responding to guest needs.
• Ensure the safety and security of guests, colleagues, and resort property.
• Contribute to departmental quality objectives and continuous improvement initiatives.

Qualifications

• High School Diploma or equivalent; a qualification in Hospitality or Food & Beverage Service.
• Previous experience as a Hostess, Guest Relations Agent or in a customer-facing hospitality role preferred.
• Fluent in Russian and English (spoken and written), additional languages are an advantage.
• Strong communication, interpersonal, and guest service skills.
• Professional appearance and positive attitude with a passion for hospitality.
• Good organizational skills and the ability to multitask in a fast-paced environment.
• Experience in a luxury hotel, resort, or fine-dining environment is preferred.

Additional Information

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture.