Assistant Manager - Outlet

Job Description

We are seeking an enthusiastic and detail-oriented Assistant Manager - Outlet to join our dynamic team in Udaipur, India. In this pivotal role, you will support the overall operations of our outlet while maintaining our commitment to excellence, innovation, and exceptional guest experiences. You will work collaboratively with your team to drive revenue, optimize costs, and create a positive, inclusive work environment where every team member thrives.

**Administration & Operations**

• Maintain comprehensive outlet records and documentation in accordance with organizational policies and procedures
• Demonstrate proactive planning and decision-making to anticipate operational needs and challenges
• Monitor financial performance metrics (budget versus actual) in sales and cost areas to maximize profitability
• Exercise prudent expense management and cost control measures
• Ensure all project deadlines are met and tracked efficiently
• Schedule yourself strategically to be present during peak operational periods, including frequent opening and closing shifts
• Develop and mentor qualified team members who can independently make sound decisions
• Conduct thorough outlet inspections at least weekly to maintain quality standards
• Demonstrate proficiency with F&B software systems and general administration programs

**Financial & Revenue Management**

• Monitor all operational costs and recommend/implement cost control measures
• Collaborate with the Outlet Manager to establish and manage incentive schemes for team members
• Ensure strict adherence to the department's operational budget
• Communicate monthly forecasts and targets clearly to the team
• Balance financial discipline with organizational standards and values
• Analyze revenue opportunities and work with F&B partners and aggregator apps to enhance revenue and footfall while controlling costs

**Training & Human Resources**

• Ensure the outlet adheres to all organizational policies, procedures, and operational standards
• Prepare and maintain comprehensive outlet operations manuals
• Conduct professional onboarding for new team members following established protocols
• Support performance reviews and ensure they are completed in a timely manner
• Identify team member development needs and conduct targeted training
• Lead and foster a positive, motivational working environment
• Delegate responsibilities appropriately based on individual skill levels and capabilities

**Guest Service & Sales**

• Consistently monitor and uphold organizational service standards and culture
• Demonstrate luxury service orientation and pride in delivering exceptional guest experiences
• Actively promote special events, promotions, and outlet facilities to enhance revenue
• Adapt your management style and interpersonal approach to suit different situations and audiences
• Resolve guest concerns with empathy and decisiveness

**Management & Strategic Initiatives**

• Maintain the highest standards of service quality to meet and exceed revenue targets and guest satisfaction goals
• Collaborate with F&B partners and aggregator platforms to drive growth while managing operational costs
• Ensure confidentiality of all intellectual property, databases, and sensitive information
• Maintain comprehensive knowledge of fire procedures, security protocols, health and safety policies, and facility features
• Champion innovation and creative solutions to enhance operational efficiency and guest satisfaction

Qualifications

**Required Skills & Competencies**

• Strong leadership and communication skills with a focus on luxury guest service
• Excellent time management and organizational abilities
• Advanced interpersonal and people management skills
• Analytical and problem-solving capabilities
• Proficiency in budgeting, financial analysis, and cost control
• Inventory management expertise
• F&B software and general administration program proficiency
• Sales and promotional acumen
• Guest complaint resolution and conflict management skills
• Vendor and supplier management experience
• Quality assurance mindset with attention to detail

**Required Experience**

• Minimum 2-3 years of managerial experience in hospitality, F&B operations, or luxury establishments
• Proven track record in team training, development, and performance management
• Experience with revenue management and financial forecasting
• Demonstrated success in cost control and operational efficiency
• Experience working in fast-paced, customer-focused environments

**Education & Certifications**

• Bachelor's degree in Hospitality Management, Hotel Administration, or related field (preferred)
• Certification in Food & Beverage Management or Hospitality Operations (preferred)

**Language Proficiency**

• Excellent proficiency in English (reading, writing, and oral communication)
• Multilingual capabilities and understanding of local languages (preferred advantage)

**Domain Expertise**

• In-depth knowledge of luxury hospitality standards and service protocols
• Familiarity with hotel operations, fire procedures, and security protocols
• Understanding of health and safety regulations and best practices
• Knowledge of F&B industry trends and operational best practices

Additional Information

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.