At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.
The Role You'll Play
As an Account Associate, you’ll be a key support partner for ClassPass partners, helping ensure their experience is smooth, responsive, and set up for success. You’ll support day-to-day operations, keep partner information accurate, and help the broader post-sales team identify opportunities to improve the partner experience.
- Serve as the first line of support for ClassPass partners, resolving operational questions and issues through email and support channels
- Keep partner information up to date across systems, including accurate listings and class schedules
- Support the post-sales team by preparing reports, surfacing partner needs, and assisting with outreach initiatives
- Help onboard new partners and support a smooth activation experience on the ClassPass platform
- Monitor partner performance and flag concerns, trends, or opportunities for the broader team
- Deliver a thoughtful partner experience by responding promptly, professionally, and with empathy
The Experience You’ll Bring
- 1+ years of experience in customer support, account coordination, operations, or a related role
- Fluency in Portuguese and English
- Strong communication and organizational skills
- Comfort using CRM systems, email platforms, and spreadsheets
- Strong attention to detail and the ability to manage multiple priorities
- Curiosity, adaptability, and a willingness to learn in a collaborative, evolving environment
Have we piqued your curiosity?
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Try the best fitness classes, gyms, wellness and beauty venues with one app. In-studio, outdoor and digital options available in over 2,500 cities worldwide.
Key team members
Kelly Perdew
Andrew Weinreich
Luciana Biazoto
Grace Lazenby Dusek
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