Front Desk Receptionist (Bilingual)

Job Description

​​​​​​The Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling.  

• Greet and welcome clients and visitors directing them appropriately upon arrival 
• Check clients in and out on electronic health record system 
• Answer phones, take messages, and transfer calls as needed 
• Perform general office duties inclusive but not limited to scanning, faxing, and making copies  
• Schedule appointments for clients and conduct outreach as determined by management  
• Assist with processing referrals and intake related scheduling appointments for clients 
• Provide prescribers with both in-person and virtual support.  
• Assist prescribers and other staff to ensure efficient scheduling 
• Provide daily scheduling outreach and regularly submit summary reporting data  
• Processing of prior authorizations and obtain the required approval for medications 
• Facilitate Medical Records requests in compliance with state regulatory guidelines 
• Electronically store, accurately record patient information into EMR system 
• Provide support to all interdisciplinary teams, including clinical and medical staff 
• Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations 
• Assist with opening and securely closing the clinic when required 
• Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership 
• Perform other duties based on operational needs to provide a positive client experience 

Qualifications

• Bilingual; fluent in English and Spanish 
• High School Diploma or equivalent  
• 1-2 years of reception experience in a fast-paced office, preferably in medical or community mental health office 
• Exceptional customer service skills 
• Ability to maintain self-care and cope with mental and emotional stress related to the position, function independently, and have flexibility, consistency, and professionalism 
• Ability to multi-task with attention to detail 
• Works well in a team setting 
• Able to work well in a fast-paced environment 
• Proficient in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint 
• Working knowledge of MS TEAMS video meeting platform 
• Ability to perform with versatility and tact in an evolving work environment of a mental healthcare facility 
• Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality 
• Passionate about NYPCC’s mission and values 

Additional Information

Salary: $19.00- $20.00 per hour

Compensation will commensurate with experience and qualifications.