Join Our Team as a Desktop Support Analyst

Are you energized by solving technical issues and helping end users stay productive and connected?

We are seeking a detail-oriented Desktop Support Analyst who thrives in a fast-paced environment, enjoys troubleshooting, and delivers exceptional customer support.

Why You’ll Love Working Here

Meaningful Impact – Play a key role in supporting day-to-day business operations
Growth & Development – Opportunities to expand technical skills and build your career
Collaborative Environment – Work alongside a supportive and team-focused group
Customer-Focused Culture – Make a direct impact by helping users resolve technical issues

Role Overview

Location: On-site (Whitsett, NC)
Schedule: 1st Shift (8a-5p); Monday through Friday
Pay Rate: $24.14

Your Mission as a Desktop Support Analyst

Provide technical support for desktops, laptops, printers, scanners, and peripherals
Analyze user requests and incidents to determine appropriate resolutions
Troubleshoot hardware and software issues via phone, chat, or in person
Install, deploy, and maintain company systems, devices, and applications
Track, manage, and resolve incidents and service requests using ticketing systems while meeting established SLAs
Organize and participate in user meetings to discuss and resolve recurring or complex issues
Perform software and system updates, including:
- Microsoft security patches
- Antivirus signature updates
- Other application updates
Order parts and manage hardware repairs and asset maintenance
Act as a point of contact for third-party vendors and service providers
Document processes, procedures, and technical requirements
Create, edit, and maintain knowledge base articles
Develop clear instructional materials to support self-service capabilities
Troubleshoot system errors, reports, and processes to ensure optimal performance
Support continuous improvement initiatives and special projects

What You Bring to the Team

Education & Certifications

Bachelor’s degree in computer science, IT, or related field OR
Four (4) years of equivalent work experience
A+ Certification required

Experience & Skills

Intermediate hardware and software troubleshooting skills
Experience with Microsoft O365 Suite and SharePoint (preferred)
Strong written and verbal communication skills
Ability to provide sound technical advice and problem resolution
Detail-oriented with strong organizational skills
Ability to prioritize workload and meet deadlines
Strong customer service mindset
Ability to collaborate effectively within a team environment

Why This Role Matters

As a Desktop Support Analyst, you play a crucial role in maintaining reliable IT operations and ensuring end users can work efficiently. Your technical expertise, problem-solving abilities, and customer-first mindset will directly contribute to organizational success and continuous service improvement.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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