OfficeGuatemala CityEN11k - 12k USD
Overview: We are seeking a results-driven Jr supervisor to lead and manage a team of customer service or BPO professionals. This role is key to ensuring excellent service delivery, achieving performance targets, and maintaining strong client satisfaction. Key Responsibilities:
Lead, coach, and motivate a team to meet performance goals Monitor KPIs, SLAs, attendance, and overall team performance Provide ongoing feedback, training, and performance management Manage daily operations, workflow, and resource allocation Drive process improvements and ensure service quality standards Handle team conflicts, escalations, and client communications Generate and analyze reports to identify trends and opportunities
#SolvoGlobal
#LI-PROMOTED
#LI-Onsite
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On-siteDistro
View company pageDistro was started with the growing technology company in mind. Our founding team came together to solve a big problem for both the company struggling to grow their technical teams and the experienced software developer looking to find a great place to work. In today’s rapidly changing world, we know that quality talent is not land-locked. Distro is a platform where companies can find and match with top quality talent in over 200 countries around the world, then interview and hire, and automate payroll.
Key team members
Munir Huda
Tito Grahmz
Jon Baltz
Sean Conway
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