Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale.
With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure.
Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X.
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Engagement Manager
Role Summary
Couchbase is looking for an Engagement Manager to partner with our largest, most complex enterprise customers. In this high-impact, senior individual contributor role, you will act as a trusted advisor to C-suite executives and technical leaders, ensuring they achieve maximum business value, rapid time-to-value, and long-term ROI from their Couchbase investment.
Operating with high autonomy, you will orchestrate cross-functional internal teams (Product, Services, Support, and Sales) to de-risk complex deployments, drive adoption, and secure long-term retention and expansion.
Key Responsibilities
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Strategic Account Leadership: Own the delivery strategy and execution roadmap for a portfolio of Couchbase’s most critical enterprise accounts.
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Value Realization: Define, track, and deliver clear success metrics, statements of work, and business outcomes to ensure rapid adoption and high ROI.
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Cross-Functional Orchestration: Lead large-scale, multi-phase customer journeys (migrations, cloud transformations, expansions) by aligning Professional Services, Solutions Engineering, Support, and Partners.
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Executive Advisory: Establish deep relationships with C-level and senior technical stakeholders; lead Executive Business Reviews (EBRs) and strategic planning sessions.
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Commercial Growth & Risk Mitigation: Partner with Account Executives and CSMs to identify expansion signals, protect renewals, and proactively resolve complex escalations.
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Product Voice: Translate enterprise customer insights into actionable feedback for our Product Management and Go-To-Market teams.
Experience & Profile
What You Bring (Required):
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Enterprise Expertise: Extensive experience in SaaS customer success, management consulting, or strategic engagement management handling multi-stakeholder, 7-figure enterprise accounts.
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Commercial Acumen: A proven understanding of ARR, SaaS renewal dynamics, and expansion strategies.
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Leadership & Autonomy: Exceptional structured thinking, problem-solving skills, and the ability to influence senior executives and navigate ambiguity without authority.
Nice to Have:
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Domain knowledge in data platforms, NoSQL databases, or cloud infrastructure.
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A foundational background in technical program delivery or IT consulting.
What This Role Is—and Isn't
Note to Candidates: This is a high-level, customer-facing leadership role centered on business outcomes and strategic orchestration. It is not a traditional project manager, support, operations, or junior CSM role.
At Couchbase, we believe innovation thrives when diverse perspectives are at the table. We actively encourage applications from individuals of all backgrounds—including women, people of color, LGTBQIA+ professionals, veterans, and individuals with disabilities. If you see a role that excites you, but don’t meet every qualification, we still encourage you to apply.
Studies show underrepresented talent is less likely to apply unless they meet all the criteria. We encourage you to apply if you’re excited about the role and can bring strong contributions to our team.
If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you.
We value diverse educational and career backgrounds. If your experience aligns with the role’s goals—even if it doesn’t follow a traditional path—we’d love to hear from you.
- Generous Time Off Program - Flexibility to care for you and your family
- Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
- Financial Planning - Retirement program* and Business Travel Insurance
- Career Growth - Be valued, Create value approach
- Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
- And much more!
Discover how Couchbase, the Operational Data Platform Company, can turn your data into your next breakthrough.
Key team members
Matt Ocko
Barry Morris
Steve Watanabe
Dave Finlay
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