CRM Manager

Our client is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms.

Perfect for those who aim to:

• Design, launch, and optimize end-to-end CRM journeys (Welcome Promotions, Retention or Reactivation campaigns) across multiple channels;

• Analyze standard CRM metrics and improve them;

• Own and execute a localized CRM strategy focused on increasing Player Lifetime Value (LTV), retention, and reducing churn;

• Define and evolve customer segmentation (behavioral, value-based, lifecycle) to enable highly targeted promotions;

• Collaborate closely with Product to integrate and promote gamified and other product features within the CRM lifecycle;

• Propose, test, and scale new promotional mechanics, offers, and communication based on data;

• Own campaign planning and execution across channels, ensuring high quality, consistency, and performance;

• Deep dive into key CRM performance metrics;

• Translate data into actionable insights to improve communication strategy and bonus efficiency;

• Align CRM initiatives with Marketing and Product priorities to ensure a consistent user experience.

Experience you’ll need to bring:

• 1-2 years of experience in CRM, Gamification, Retention, Product Marketing, or a similar role within iGaming;

• Strong understanding of player lifecycle, retention mechanics, and bonus systems;

• Experience working with segmentation and player data;

• Analytical mindset with ability to translate data into actionable insights;

• Experience designing promotions, missions, tournaments, or loyalty programs;

• Comfortable working with BI tools, spreadsheets, and reporting.

It's a perfect match if you have those personal features:

• Creative, out-of-the-box thinking;

• Strong communication and execution skills;

• Ability to manage multiple priorities;

• Data-driven mindset;

• High ownership: you take responsibility for outcomes, not just tasks.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.