NOC Engineer

Job Description

At Syngenta, our goal is to build the most collaborative and trustworthy team in agriculture, providing top-quality seeds and innovative crop protection solutions that improve farmers' success. To support this mission, Syngenta’s Hiring Team is seeking a Hybrid NOC Engineer in Budapest, Hungary. 

As a NOC Engineer, you will be responsible for the operational health of Syngenta's network while getting hands-on experience with technical issues. You will be the first line receiving operational and technical issues related to the network and will drive resolution through completion. The scope of this will vary day to day, and you will be expected to troubleshoot issues, engage with service providers when their service is impacting ours, escalate issues to L2 when required, work with stakeholders or site contacts, and perform other related network tasks. The contract is for a 1 year fixed term period.

Accountabilities:

• Provide triage and analysis of network incidents
• Resolve basic network incidents and requests
• End-to-end incident management, bringing in additional skilled resources as required
• Follow standard procedures for proper escalation of unresolved issues to the appropriate 3rd parties
• Take ownership of issues reported and seeing problems through to resolution
• Provide timely updates to stakeholders or incident manager during incidents
• Leverage network management systems (NMS) to understand issues and pinpoint where the problem likely is and the impact it is causing
• Liaise with local contacts and service providers as needed to resolve site connectivity, hardware, service issues; hold providers accountable to SLAs
• Proactively identify, engage, and act on situations where “things could be better”
• Collaborate with L2 Operations & Engineering teams and 3rd party carriers
• Assist with on-going maintenance of inventory information and updates of our internal Knowledge Base systems
• Fulfillment of DHCP & DNS requests
• Ensure all issues are properly logged and updated accordingly

Qualifications

• BA/BS degree in Computer Science or related IT field or equivalent practical experience
• Fluent English language knowledge
• 1+ years of relevant experience in multinational environment
• Demonstrated basic network troubleshooting skills such as pings, traceroutes, etc.
• Basic understanding of the TCP/IP protocol suite (protocols, ports etc.)
• Ability to prioritize incidents, escalate to service owners or third-party providers, manage stakeholders, and minimize disruption on business or IT operations in a short time frame
• Excellent analytical and troubleshooting skills
• Basic understanding of ITIL and its principles such as event, incident, problem, and change management
• Organizational skills to manage multiple priorities at one time while meeting deadlines

Additional Information

What We Offer

• An environment where every voice matters, professional growth is encouraged, and work-life balance is prioritized.
• Comprehensive benefits package tailored to your location along with learning and development opportunities, wellness programs, employee assistance programs, and additional benefits in accordance with local practices.

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.