IT Business Analyst

Job Description

• Role: IT Business Analyst 
• Job Type: Permanent 
• Location: North West, Remote Working 
• Salary: £37,000- £40,000 
• Hours: Monday to Friday 9:00am-5:00pm
• Industry: Connectivity & Products (IT) 

Help shape the future of SGS digital solutions.

We're looking for a proactive and commercially minded Business Analyst to join our team and play a key role in the ongoing development and improvement of our customer-facing digital platforms.

This is a hands-on role where you'll work closely with business stakeholders, developers, support teams, and customers to understand requirements, improve processes, and deliver system enhancements that make a real impact. You'll bridge the gap between technical teams and business users, ensuring solutions are clearly defined, thoroughly tested, and successfully delivered.

What you'll be doing

• Gathering and analysing business requirements for new projects, system enhancements, and process improvements
• Translating business needs into clear user stories, functional specifications, and acceptance criteria
• Working closely with developers and technical teams to deliver effective solutions
• Supporting Agile delivery, backlog management, sprint planning, and change requests
• Coordinating user acceptance testing (UAT) and ensuring solutions meet business requirements
• Identifying risks, dependencies, and opportunities for continuous improvement
• Supporting software releases, deployment planning, and stakeholder communication
• Helping modernise and de-risk key business-critical systems

Qualifications

What we're looking for

• Proven experience as a Business Analyst, Technical Business Analyst, or similar role
• Strong requirements gathering, process mapping, and stakeholder management skills
• Experience working within software delivery environments using Agile, Scrum, or hybrid methodologies
• Ability to analyse complex business processes and translate them into practical solutions
• Experience supporting testing activities, user acceptance testing, and system change delivery
• Strong communication skills with the ability to engage both technical and non-technical stakeholders

Technical awareness

Whilst this isn't a developer role, you'll be comfortable working with technical teams and have an understanding of:

• Business applications and system integrations
• Databases and SQL concepts
• APIs, interfaces, imports and exports
• Software deployment and release management
• Microsoft technologies such as SQL Server, Azure DevOps, .NET, or similar environments

Additional Information

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

• Performance related bonus (discretionary and subject to eligibility criteria)
• Private medical cover from day 1 (BUPA)
• Competitive pension scheme + Life Assurance
• Generous Annual Leave allowance (increasing with service) plus bank holidays
• Retailer Discounts
• Enhanced maternity/paternity and adoption pay
• Length of Service Awards
• Christmas Vouchers
• Health & Wellbeing initiatives
• An additional day off for your birthday
• Discounted Gym Membership

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly.