Job Description

Role Overview

The Integration Support Engineer is responsible for deploying, supporting, and maintaining system integrations across internal platforms and external customer environments. The role combines networking, application deployment, and technical support, working closely with development teams to ensure reliable and secure integration services.

Key Responsibilities

Integration Deployment & Configuration

Configure and deploy new integration solutions across internal and customer environments
Install and configure internally developed software applications
Support onboarding of new customers, ensuring integrations are deployed to agreed standards
Assist in testing and validation of integrations prior to go-live

Networking & Security Setup

Configure and maintain VPN connections (site-to-site and client VPNs)
Implement and manage firewall rules on FortiGate appliances
Troubleshoot connectivity issues across secure network environments
Ensure all configurations align with organisational security and compliance policies

Support & Incident Management

Provide technical support to internal teams and external customers for integration-related issues
Troubleshoot integration failures, data flow issues, and connectivity problems
Monitor system performance and support proactive issue resolution
Log, track, and resolve incidents in line with SLAs

Collaboration & Continuous Improvement

Work closely with software development teams to support new releases and enhancements
Assist in identifying root causes of recurring issues and propose improvements
Contribute to technical documentation, including deployment guides and knowledge base articles
Support automation and standardisation of deployment processes where possible

Qualifications

Key Skills & Experience

Essential

Experience configuring VPNs and firewall rules (FortiGate preferred)
Working knowledge of SQL query
Networking knowledge (TCP/IP, DNS, routing, NAT, ports/protocols)
Experience deploying and supporting software applications in customer environments
Troubleshooting experience across network, application, and integration layers
Familiarity with Windows Server environments
Strong communication skills, with the ability to support both technical and non-technical users

Desirable

Experience with healthcare or NHS integrations (e.g. HL7, FHIR, LIMS, pathology systems)
Experience with secure data transfer methods (SFTP, APIs, REST services)
Exposure to monitoring tools and logging platforms
Understanding of ITIL or structured service management processes

Personal Attributes

Strong problem-solving skills and attention to detail
Ability to work independently and manage multiple deployments simultaneously
Customer-focused with a proactive approach to support
Comfortable working in a fast-paced, evolving technical environment

Additional Information

Pension
Income Protection
Death in Service
Employee Assistance Programme
Medicash health cash plan
Shopping & leisure discount portal
Virtual GP Service
mProve Yourself health and wellbeing resources
SkinVision App
Able Futures Mental Health support
33 days holiday (inclusive of bank holidays)
An extra day off on your birthday
Cycle to work scheme
Discounted private healthcare

Due to the volume of applications, we apologise that we are unable to respond individually to each application. If we have not contacted you within 7 working days your application has been unsuccessful and your details have not been retained. Please feel free to apply for any other position you may see in the future.