TPD CoE Technical Specialist

Job Description

At TAL, the TPD CoE Technical Specialist plays a pivotal role in applying deep technical expertise to ensure claims are assessed with precision, consistency and fairness. By guiding complex decision-making and strengthening technical standards across our claims teams, this role helps uphold the integrity of our products and the promises we make to customers. It’s an opportunity to drive continuous improvement, build capability, and make a meaningful impact—supporting better outcomes for Australians at the moments that matter most.

In This Role You Will:

• Provide expert technical advice to enable accurate, consistent and policy-aligned TPD claims decisions
• Influence complex case outcomes by applying strong technical assessment and evidence-based insights
• Drive continuous improvement in assessment quality, consistency and standards across TPD portfolios
• Build and uplift team capability through targeted training, coaching and embedding best practice frameworks
• Strengthen governance and compliance by ensuring adherence to claims philosophy, standards and regulatory requirements
• Leverage insights and emerging trends to enhance processes, improve performance and deliver better customer outcomes

Qualifications

• 10+ years' experience in life insurance claims within technical or leadership roles
• Deep expertise in TPD claims and end-to-end assessment processes
• Strong knowledge of medico-legal frameworks, ETE, employability and policy definitions
• Sound understanding of regulatory requirements including the Life Insurance Code of Practice, ICA and privacy principles
• Ability to build capability and confidence in others through training and guidance
• Strong communication and stakeholder engagement skills, with the ability to influence outcomes constructively

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  

• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.  

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.