Operations Manager

Job Description

Job Overview

We are seeking an experienced Operations Manager to oversee our company's daily operations and drive efficiency and growth. The ideal candidate will be a strategic thinker with strong leadership skills and a proven track record in managing operations effectively.

Duties

Oversee branch operations to provide the highest quality of service to our customers while achieving gross profit and customer retention targets.

Provide daily work schedules to field staff and provide instruction to ensure Crew Leaders and crew are prepared to complete the jobs efficiently and safely.

Visit job sites on a regular basis to ensure all work is completed in adherence to safety policies, operational standards, and contract specifications while ensuring complete customer satisfaction. Conduct consistent safety training and perform safety inspections on job sites.

Utilize Riverview computer systems (BOSS) to manage crew scheduling, purchasing, and crew time reporting to ensure quality, efficiency, and profitability targets per job.

Daily review of crew's time entries, have weekly payroll completed by Monday morning for Branch Manager to give final approval.

Supervise employees, keep attendance records, enforce proper uniform and safety equipment use, and approve timecards through BOSS.

Train, coach, mentor, and develop staff to reach potential and established goals for the individual and division. Identify and develop Crew Leaders.

Maintain sufficient staff to meet upcoming schedules. Forecast staff, equipment and material needs to complete future jobs.

Order materials, equipment and supplies as needed within purchasing limits. All overhead purchases to be approved by General Manager.

Continually assess operational procedures and make recommendations to enhance value, improve efficiency and sharing those insights to further the goals of the company.

Inspect vehicles and equipment on a regular basis to ensure legal compliance, maintenance needs, and safety issues. Maintain maintenance records for vehicles and equipment.

Investigate any accident or safety violation, prepare appropriate reports, and act to correct and prevent future occurrences. Define and implement solutions to reoccurring accidents or most common hazards.

Monitor costs weekly and immediately report any jobs deviating from budgets of time, schedule, cost or any other factor so appropriate adjustments can be made to maximize end result.

Ensure that facilities and equipment are clean projecting a positive image of the Company.

Promote and exhibit Company culture and values.

Ensure that urgent situations are addressed and executed promptly.

Promote and exhibit Company culture and values.

Ensure that urgent situations are addressed and resolved promptly.

Regularly communicate timelines of services to General Manager.

Requirements

Proven experience in operations management, and in landscaping

Strong leadership skills with the ability to motivate and guide a team

Proficiency in project management and process improvement techniques

Excellent strategic planning abilities to drive business growth

Demonstrated expertise in managing sales and business development initiatives

Ability to analyze data and make informed decisions based on key performance indicators

Additional Information

All your information will be kept confidential according to EEO guidelines.