We are seeking an experienced Intelligence Analyst to lead the optimization of AI-driven workflows and operational architecture. You will analyze systemic patterns and bottlenecks to drive autonomous efficiency, transforming raw data into strategic, actionable decisions for our automated systems.

Key Responsibilities

Strategic Systems Optimization: Analyze operational data trends to drive systemic refinements and high-impact strategic recommendations that improve the entire operation.
Workflow Design: Manage and refine operational workflows, ensuring seamless handoffs and maintaining high standards of output quality.
Performance Calibration: Define and adjust key performance benchmarks to balance speed, autonomy, and accuracy across our operations.
Continuous Improvement: Manage the continuous learning loop by analyzing feedback from operational teams and integrating these learnings back into the system architecture.
System & Workflow Optimization: Monitor performance metrics and analyze patterns in automated outputs to refine processes and optimize the human-in-the-loop balance.
Data Collection & Insight Synthesis: Proactively collect, organize, and synthesize operational data from system logs and human-in-the-loop feedback to identify trends, pinpoint error patterns, and fuel continuous system improvement.

Requirements

Bachelor's degree in Industrial Engineering, Operations Research, Management Engineering, Statistics, Applied Mathematics, Data Analytics, Business Analytics, Economics, or a closely related field is required.
Experience: 3–6 years of professional experience in operations, quality management, analytics, or process improvement within a data-rich environment, ideally in healthcare, clinical support, healthcare shared services, or similar operational environments.
Strong systems thinking, with experience understanding how changes to one variable affect the broader system.
Experience with data-to-decision modeling, pattern recognition, and analytical decision-making in situations with incomplete information.
Ability to translate complex data insights into clear, actionable recommendations for leadership and operational teams, with exceptional English verbal and written communication skills for client interaction and data gathering.
Direct experience with AI tools is a plus.

Benefits