Business Analyst (Automation / AI)

Job Description

We are looking for an Automation / AI Business Analyst who enjoys solving problems and working with both business and technical teams. You will help identify opportunities to improve processes using automation and AI solutions. You will partner with Product, Operations, and Technology teams to understand needs, document requirements, and support the delivery of practical, easy-to-use solutions. This is a great opportunity for someone with strong analytical skills, curiosity about AI, and a collaborative mindset who wants to make a meaningful impact. You will report to the Director Service Management.

Responsibilities

• Work with teams to understand current processes and identify opportunities for automation and AI improvements
• Help define and evaluate use cases for automation and AI, ensuring they align with business goals
• Translate business needs into clear and simple requirements, including workflows and data needs
• Create and maintain documentation such as process maps, use cases, and data flows
• Collaborate with product and engineering teams to support design, testing, and rollout of solutions
• Support tracking of automation initiatives and follow established governance and best practices

Qualifications

• Bachelor's degree or equivalent practical experience
• 2–4 years of experience in a Business Analyst or similar role
• Exposure to automation, workflow improvement, or AI-related projects
• Experience with technical concepts such as APIs, data structures, and system integrations
• Familiarity with AI or automation tools (such as conversational AI, intelligent agents, or low-code platforms)
• Strong communication, problem-solving, and collaboration skills, with experience working with Agile teams

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

• Benefits/Perks:

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

• This is a fully remote job opportunity. #LI-Remote