IT Support Engineer

Role Overview

We are looking for a skilled and proactive IT Support Engineer to join our team. The ideal candidate will be responsible for managing end-to-end employee lifecycle IT processes, administering Microsoft 365 and Azure environments, resolving technical issues, and ensuring seamless day-to-day operations for all staff.

Key Responsibilities

1.  Onboarding & Offboarding

•     Provision and configure accounts, devices, and software for new hires

•     Set up email accounts, licenses, and role-based access across all platforms

•     Conduct IT orientation sessions for new employees

•     Manage offboarding workflows including account deactivation, license reclamation, and data archival

•     Ensure compliance with access control policies during staff transitions

2.  Microsoft 365 & Azure Portal Administration

•     Administer Microsoft 365 Admin Center, Entra ID (Azure AD), and Intune

•     Manage users, groups, licenses, and security policies via MS portals

•     Configure and maintain SharePoint, Teams, OneDrive, and Exchange Online

•     Monitor service health, alerts, and usage reports via the M365 admin dashboard

3.  SSO & Identity Management

•     Configure and manage Single Sign-On (SSO) integrations using SAML, OAuth 2.0, and OIDC protocols

•     Administer identity providers such as Azure AD, Okta, or similar platforms

•     Maintain MFA policies, Conditional Access rules, and SCIM-based provisioning

•     Troubleshoot SSO connectivity and authentication failures across integrated apps

4.  System Troubleshooting

•     Diagnose and resolve hardware, software, and network-related issues

•     Provide Tier 1 and Tier 2 support for Windows and macOS environments

•     Manage helpdesk tickets and ensure SLA adherence

•     Perform root cause analysis and maintain documentation of recurring issues

5.  Outlook & Email Configuration

•     Configure and troubleshoot Microsoft Outlook for desktop, web, and mobile

•     Resolve email delivery issues, calendar sync problems, and shared mailbox configurations

•     Manage mail flow rules, spam filters, and email security policies in Exchange Online

•     Assist users with PST file management, archiving, and mailbox migrations

6.  PSD / Password & Security Data Management

•     Manage and enforce password policies, resets, and self-service options

•     Handle Privileged Security Data (PSD) including secure credential storage and access logs

•     Ensure compliance with data protection regulations and internal security policies

•     Support audits related to identity access management and security data handling

Requirements

Required Skills & Qualifications

•     Bachelor’s degree in Information Technology, Computer Science, or equivalent

•     2–5 years of hands-on experience in an IT support or systems administration role

•     Strong proficiency in Microsoft 365 Admin Center and Azure/Entra ID portal

•     Demonstrated experience with SSO integrations (SAML, OAuth, OIDC)

•     Solid understanding of Active Directory and group policy management

•     Experience managing Outlook and Exchange Online configurations

•     Familiarity with ITSM tools (ServiceNow, Jira Service Management, or similar)

•     Knowledge of endpoint management tools such as Microsoft Intune or JAMF

Preferred Qualifications

•     Microsoft certifications: MS-900, MD-102, MS-102, or AZ-104

•     Experience with SCIM provisioning and Conditional Access policies

•     Knowledge of PowerShell scripting for automation of IT tasks

•     Exposure to security frameworks such as Zero Trust or ISO 27001

Key Competencies

•     Strong analytical and problem-solving mindset

•     Excellent verbal and written communication skills

•     Ability to manage multiple priorities in a fast-paced environment

•     High attention to detail and a security-first approach

•     Collaborative team player with a proactive attitude