Position Overview:

As the Operations Manager, you’ll oversee our HVAC installation and service departments, managing day-to-day operations, inventory control and ordering, providing leadership to all crews, and ensuring each job is completed on time, within budget, and with top-tier craftsmanship. You’ll work closely with our leadership team and clients to deliver exceptional service!

### Key Responsibilities

Schedule and manage installation jobs from start to finish in HouseCall Pro with at least a one week lead time.

monitor Service Calls through HouseCall Pro

Lead and coach HVAC install technicians, apprentices, and service technicians. Complete annual review of technician performance

Ensure that employees have proper tools for the job and that they are properly maintained.

Work with Lead Installers to help advise them on installation jobs & ensuring jobs are going according to plan and expectations

Perform job site walk-throughs and inspections to ensure quality and safety

Ensure fleet trucks are properly stocked at all times, all required materials for jobs are available in warehouse or has been ordered to start job, and job timelines and job details are reviewed with lead technician.

Manage all callbacks with customers and office staff to ensure problem resolution is completed within 1-2 business days.

Communicate clearly with customers, office staff, and suppliers.

Complete daily meetings with crews to ensure job locations, expectations, and job tasks

Troubleshoot installation issues and provide onsite support when needed

Assist with hiring, training, and onboarding new install and service staff

Track job costs, material usage, and labor efficiency

Daily inspection of trucks to ensure proper organization of tools and materials

Daily walk-through of inventory and match against scheduled installation and service jobs to create orders twice a week

Create and monitor Standard Operating Procedures for technicians to follow on all jobs including the use of HouseCall Pro

Conduct monthly safety meetings

Generate reports and measures of departmental operations as well as records on all inventory, tools and vehicles. Reviews reports with management.

Monitors preventive maintenance of vehicles to ensure proper operation

Oversees facility and equipment maintenance, ensuring that assets are protected and controlled

### Qualifications

5-10+ years of hands-on HVAC install experience

Previous leadership/supervisory experience in the trades

Strong knowledge of mechanical code, ductwork, and various system types (furnaces, A/C, boilers, mini splits, etc.)

Excellent communication and time management skills

Ability to work with computer systems and HouseCall Pro

Ability to handle fast-paced schedules and prioritize field needs

Valid driver’s license with a clean driving record

Willingness to be hands-on and jump in when needed

High integrity, accountability, and attention to detail

#ZR

Service Manager - HVAC

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