Sales & Customer Operations Specialist

Job Description

Join a fast-growing SaaS software business and play a central role in driving operational excellence across the customer journey. As part of our Quote-to-Cash organization, you will be the operational backbone for Sales, Customer Success, Finance, and Compliance — ensuring every deal flows cleanly from quotation to order fulfilment, renewal, and cash collection.

As a Sales & Revenue Operations Specialist, you will ensure smooth, efficient operations across the full Quote-to-Cash cycle. You will act as a trusted operational partner for Go-to-Market, Finance, and Compliance teams — combining precision, speed, and a genuine service mindset.

Quoting & Order Management

• Support Sales teams with quotation creation, review, and management.
• Process customer orders accurately and on time — including software license subscriptions, service contracts, and license delivery.
• Review contractual and booking documentation to ensure compliance, accuracy, and audit-readiness.
• Control and process service engagements and related documentation.

Renewals & Licensing

• Maintain and manage customer renewals with a high level of accuracy and proactive follow-through.
• Provide licensing support to customers and internal stakeholders across the full license lifecycle.

GTM Support & Operational Excellence

• Provide first-level operational support to Go-to-Market teams through efficient ticket management.
• Collaborate with Cash Collection teams to support invoicing and payment follow-up.
• Maintain high standards of customer data quality and CRM hygiene.
• Support Quality and Compliance teams by ensuring data integrity across all operational workflows.
• Contribute actively to transformation projects and continuous improvement initiatives.

Qualifications

• 5+ years of experience in Sales Operations, Revenue Operations, or Customer Operations within a software or SaaS environment.
• Strong working knowledge of the Quote-to-Cash cycle — from quotation and order processing through to invoicing and renewals.
• Salesforce expertise is essential; broader familiarity with CRM and ERP systems is a plus.
• Exceptional attention to detail with a results-oriented, ownership mindset.
• Strong communicator with a genuine customer service mindset and collaborative approach.
• Comfortable working autonomously under pressure in a fast-paced, international environment.
• Experience contributing to or leading process improvement and transformation initiatives.

Why Join Us

• Be part of a high-growth, innovative software business with real operational impact.
• Work in a collaborative, international environment where your contribution is visible and valued.
• Play a central role in driving customer and operational excellence at scale.
• Contribute to meaningful transformation initiatives that shape how the business operates.

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages