Customer Service Advisor

Job Description

Help shape better experiences for our customers 

At EDF, we’re working towards Britain’s net zero future — and our Customer Service Advisors play a vital role in making that happen. You’ll be at the heart of our customer operations, supporting businesses with their energy needs and delivering simple, effective solutions when it matters most.  

If you enjoy helping people, solving problems and being part of a supportive team, this could be the perfect opportunity for you. 

What You’ll Be Doing 

As a Customer Service Advisor, you’ll support customers across a range of channels, including phone, email and digital platforms, taking ownership of queries from start to finish and ensuring every interaction is handled professionally and efficiently. In this role, you’ll: 

• Resolve customer enquiries accurately and within agreed timeframes 
• Collaborate with colleagues to handle more complex issues 
• Maintain up-to-date and accurate records across multiple systems 
• Share feedback and ideas to improve processes and the overall customer experience 
• Contribute to a supportive, team-focused environment 

Depending on your team, you may work with a portfolio of business customers, or with energy consultants acting on behalf of customers.

Who You Are  

We’re looking for people who are passionate about delivering great service and making things easier for customers. To be successful in this role, you’ll bring: 

• Customer service experience, preferably gained in areas such as utilities, retail or hospitality 
• Strong communication skills and a customer-first mindset, with the confidence to handle a high volume of calls (typically 15–17 per day) 
• Confidence using multiple IT systems, including Microsoft Office and other digital tools 
• Good organisation and attention to detail, enabling you to manage a busy workload effectively 
• The ability to stay calm under pressure in a fast-paced environment 
• A proactive approach to problem-solving, with a willingness to take ownership 
• Knowledge of the UK energy industry (desirable)

Most importantly, you don’t need previous call centre experience — if you’ve delivered great service and enjoy helping people, we’d love to hear from you. 

Pay, Benefits and Culture 

You’ll join us on a competitive starting salary of £27,019, the potential for an annual bonus, and a market-leading pension scheme.  

The role can be carried out on a hybrid arrangement although you must be willing to attend our main office in Exeter at least twice a week. Initially, this will be full time site based for your first 2 to 3 months until training and development is completed.  

At EDF, we believe there are multiple definitions of what it means to succeed. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal – it’s your journey, powered by us.  

Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility and inclusion of minority ethnic backgrounds, LGBTQ+ communities and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments. 

Join us and find your success at EDF!  

Closing date for applications is Thursday 9th July 2026 

You must have the right to work in the UK (visa sponsorship is not available for this role)  

#SuccessIsPersonal #EDFcareers #LI-Hybrid  

Additional Information

Success is Personal. It's your journey, powered by us. Join us and drive the transition towards An Electric Britain.