Deputy Manager - Transactional Quality - Pune - Magarpatta - SEZ - General Ledger (RTR) - Six Sigma - REF99824R_2026243691

Job Description

Adherence of Quality SLA’s and contractual agreements with internal & External stakeholdersPersonally monitoring assigned accounts, meeting the client SLA’s for the assigned accounts and ensuring client satisfaction, on a day-to-day basis.Each of his team members reporting to him/her achieves their targeted objectives with respect to Customer Delight and Service Levels. Should be able to dive continuous improvement for the set of engagements assignedManagement and coordination of operations, quality, and general administration of the assigned processes. Manpower planningHandling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverablesDeployment and Strengthen the Quality Assurance Framework for the BusinessTaking care of Baselining, Capacity Planning and Statistically validation of sample and Accuracy targets of the processIdentify and raise early alerts in terms of breaching the SLA metrics , Risk , Regulatory & Compliance requirementsComplete the Six Sigma & Lean Role Roadmap within the stipulated timeMeet Contractual commitments on productivityPrepare all team and client related reports for QualityKnowledge of Six-Sigma/ DMAIC approachShould have been in people management role for at least 5 years with previous experience in a quality role, for back office (Transaction Quality) and/or voice, for at least 2 years

Qualifications

Graduate in any discipline (Commerce Preferred)