The AI Enablement Lead is responsible for ensuring AI is used effectively across the business and improves how work gets done. This role focuses on building AI literacy, driving adoption, and supporting teams in integrating AI into their day-to-day work. The goal is real behavior change, where AI becomes part of how work is performed, not just a tool that is available.

The AI Enablement Lead partners with business, operations, and IT teams to ensure AI solutions are practical, trusted, and aligned to real work. This role translates business needs into actionable AI opportunities and provides input into prioritization to help the organization focus on solutions that will drive adoption and deliver impact.

Key Responsibilities
Drive Enablement, Adoption, and Effective Use of AI
• Ensure AI tools are consistently used and integrated into daily work, not just explored; Identify and remove barriers to adoption
• Deliver enablement at scale, including role-based learning journeys, toolkits, office hours/coaching, and a champion network in partnership with training and operations
• Help establish AI COE framework to promote responsible AI use, best practices, training and enablement programs, success metrics, and communication

Build Practical AI Literacy
• Partner with training and operations teams to develop role-based enablement across the enterprise (sales, service, ops, leadership)
• Equip teams to effectively use AI platforms, Copilot tools, AI agents, and prompt & agent libraries
• Provide ongoing support through office hours, coaching, and trainings materials
• Reinforce expectations for when and how AI should be used; Ensure responsible AI usage by incorporating governance and guardrails into training, communications, and playbooks

Support Integration of AI Into Workflows
• Partner with business and operations teams to roll out AI capabilities and integrate them into daily work. Develop change management strategies and educate teams on AI benefits.
• Identify where AI can meaningfully improve workflows, quality, and speed; Help define roles of AI (automate, augment, or escalate) vs human
• Ensure AI usage is clear, repeatable, and consistent to shift from manual to AI-assisted workflows

Shape and Prioritize High-Value AI Opportunities
• Understand pain points and translate needs into clear, actionable AI use cases; Identify where AI can deliver meaningful workflow improvements and practical impact
• Bring structured recommendations to inform prioritization and sequencing of AI efforts
• Act as a bridge between business users and AI/product teams to ensure solutions reflect real needs, are adopted, and deliver value; Provide insight into what will drive adoption and proactively identify where solutions are likely to stall
• Support business teams in owning outcomes and driving adoption; Ensure success metrics are defined and use data to continuously refine prioritization and enablement strategies

Drive Continuous Improvement and Scalable Adoption
• Gather feedback from users on what’s working, where friction exists, and where trust is low
• Partner with engineering to improve usability and effectiveness of AI solutions
• Continuously refine enablement materials, guidance, and approach
• Enable acceptable AI usage, citizen development, and sharing & reuse of AI tools
• Track and report AI impact
• Share success stories, use cases, best practices, and lessons learned to accelerate adoption across teams.

Qualifications
• 5-10+ years in technology enablement, product, operations, consulting, or transformation roles.
• Experience driving adoption of new tools or technologies at scale
• Strong experience in:
o Workflow/process design
o Change management or transformation
o Stakeholder engagement across business teams
• Strong technical fluency and understanding of AI tools and capabilities (e.g., Copilot, LLMs)
• Ability to translate business needs into practical usage of technology. Experience scaling AI or advanced technology use cases from pilots into sustained adoption.
• Proven ability to drive behavior change and adoption, not just deployment
• Strong communication, facilitation, and influence skills across all levels of the organization
• Ability to translate strategy into practical execution

#LI-AG1

The anticipated posting timeline for this opportunity is 6/24/2026-7/24/2026.

Salary Range

$125,000—$175,000 USD

Compensation & Benefits

Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:

Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Well-Being Stipend, Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate’s geographic location, prior relevant experience, and their knowledge, skills, and abilities.

*These benefits do not apply to internship roles.

Why Join IMA?

We’ve built a reputation for putting our associates first

What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.

We work in teams. We sell in teams. We win and prosper as a team

We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly.

We are recognized nationally as a leader in our industry

2020-2023 Business Insurance Magazine Best Places to Work in Insurance
2023 Inc. Magazine’s Best Workplaces
2023 Denver Business Journal’s Best Places to Work
2022-2023 Connecticut Top Work Places
2021-2023 Inc. 5000’s List of Fastest Growing Companies
2019-2022 Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies
2022-2023 Kansas City Business Journal’s Best Places to Work
2021-2023 Charlotte Business Journal’s Best Places to Work
2021-2023 Los Angeles Business Journal’s Best Places to Work
2021-2023 The Salt Lake City Tribune Top Work Places
2021-2022 Puget Sound Business Journal’s Washington’s Best Workplaces
2021-2022 Wichita Business Journal’s Best Places to Work, #1 in extra-large category
2021 Dallas Business Journal’s Best Places to Work
2021 Alaska Journal of Commerce’s Best Workplaces in Alaska

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

AI Enablement Lead

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