Our client is global manufacturer and distributor of culinary and hospitality uniforms and is looking to backfill a current vacancy of Operations Systems Administrator.

Department: Operations

Reports To: Operations Manager

POSITION SUMMARY

The Operations Systems Administrator provides administrative and systems support to the Operations Manager and Operations team. The role is responsible for maintaining operational workflows, customer programs, production-related system administration, and data integrity across multiple business systems.

The position supports day-to-day operational execution through system maintenance, workflow administration, customer program setup, Salesforce support, RMA administration, screen print coordination, and Embtrak administration.

This role is not responsible for employee supervision, production planning, staff scheduling, performance management, operational decision-making, vendor management, or departmental leadership activities, which remain the responsibility of the Operations Manager.

### EMBTRAK & PRODUCTION ADMINISTRATION

Maintain production colouring and status updates within Embtrak, including management of 503 (Embroidery) queues.

Create, maintain, and update design numbers within Embtrak.

Maintain production-related system records and workflows within Embtrak.

Assist with testing, implementation, and maintenance of Embtrak enhancements and upgrades.

Create and maintain documentation, procedures, and user guides related to Embtrak processes.

### SCREEN PRINT ADMINISTRATION

• Coordinate screen print orders and related production requirements.
• Maintain screen print records, artwork information, and production specifications.
• Liaise with internal teams and external vendors to ensure accurate order setup and timely processing.
• Monitor screen print workflow status and assist with issue resolution.

### ALTERATIONS

Assisting the operations manager with in house and third party alterations, timelines and pricing.

### CUSTOMER PROGRAM & ACCOUNT ADMINISTRATION

Support customer program launches and mass upload requests, including gathering requirements, validating program criteria, and coordinating implementation activities.

Maintain and administer customer account structures and program criteria within internal systems, including account creation, updates, pricing structures, rebates, identifiers, and other backend configurations.

Provide guidance and training to Sales and Customer Service teams regarding program requirements, account setup procedures, and information required for successful program implementations.

### SYSTEMS ADMINISTRATION

• Maintain data integrity across Sage ERP, Salesforce, Embtrak, WMS, and MRMA.
• Assist with user support, system testing, upgrades, implementations, and process documentation.

### QUALIFICATIONS

Post-secondary education in Business Administration, Operations Management, Supply Chain, Logistics, or a related field preferred.

2–5 years of experience in Operations, Manufacturing, Distribution, Customer Service Support, Business Administration, or Systems Administration.

Experience working with Sage ERP, Salesforce, WMS, Embtrak, or similar business systems.

### TECHNICAL SKILLS

Strong Microsoft Excel and Microsoft Office skills.

Strong systems aptitude and ability to learn and navigate multiple software platforms.

Strong organizational, communication, and problem-solving abilities.

AIP Connect believes in equal opportunity. Our recruitment consultants are committed to inclusive recruitment and selection practices and will not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation.

Accessibility: If you need any accommodations during the interview process, please let us know.

Posted Salary: Actual compensation within this range will be determined based on job-related skills, relevant experience, education, and training. This range reflects base salary only and does not include eligibility for bonus program or other benefits.

For the most accurate and up-to-date details on this role, please refer directly to AIP Connect’s careers page, as third-party sites may not reflect current information.

Operations Systems Administrator

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