Cloud Service Desk Representative
Posted about 23 hours ago
Cloud Service Desk Representative
About Essnova Solutions
Essnova Solutions is seeking a Cloud Service Desk Representative to support enterprise endpoint, cloud, and user support operations for an upcoming federal IT services program. This position will provide advanced technical support, endpoint troubleshooting, cloud service support, and engineering-level escalation assistance within a highly secure environment. *This is for a proposal opportunity*
Responsibilities
- Provide advanced technical support for cloud and endpoint environments
- Support Microsoft 365, endpoint management, and enterprise collaboration platforms
- Troubleshoot complex technical issues escalated from service desk operations
- Support endpoint deployment, configuration, and lifecycle management activities
- Assist with system monitoring, logging, and operational support functions
- Support user account management, authentication, and access control processes
- Maintain technical documentation and knowledge base articles
- Collaborate with engineering, cybersecurity, and infrastructure teams to resolve issues
- Support secure operations in compliance with federal security requirements
Requirements
Required Qualifications
- 8 years of IT, endpoint engineering, or cybersecurity experience
- 6 years of engineering or advanced technical support experience
- Experience supporting enterprise Microsoft environments
- Experience supporting endpoint technologies and cloud services
- Strong troubleshooting and customer support skills
- Bachelor's degree in Information Technology, Cybersecurity, or related field preferred and may be substituted with relevant experience
Clearance
- Active Top Secret Clearance required
Location
Washington, DC area with onsite support as required.
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The Essence of Innovation takes redefining what’s possible, to own the challenge and the solution. Solutions VAR/ITVAR The right technology will enable your agency to make smarter decisions, achieve mission-critical goals faster, and streamline operations. Learn more Solutions Digital Citizen &Customer Experience The public sector’s Customer Experience (CX) reflects how constituents perceive and interact with […]
Key team members
Sridhara (Sri) G.
David Garcia
Leah Santa-Cruz
Emma Carnicom, CF APMP and Shipley Certified
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