Senior Operational Project Manager

Job Description

We’re looking for a hands-on Project Manager to lead the rollout of operational change across our UK&I store estate.

This role is focused on how change is implemented, experienced and embedded in stores – ensuring initiatives are delivered smoothly in a live retail environment, with minimal disruption to trading.

You’ll play a key role in turning business ideas into practical, executable plans that work in stores.

Acting as the link between Head Office and stores, you will coordinate multiple initiatives and ensure they land effectively across the retail estate.

Projects will include:

• Store updates and format changes
• Rollout of new equipment (e.g. cabinets, screens, terminals, hardware)
• Policy and process changes
• In-store operational and customer experience initiatives
• Supporting technology-enabled rollouts from an implementation perspective

Key Responsibilities

Operational Delivery

• Deliver end-to-end rollout of operational initiatives across stores
• Ensure changes are clearly planned, communicated and successfully adopted by store teams
• Translate business initiatives into practical, store-ready delivery plans
• Ensure stores are fully prepared, including training, communication and execution support
• Minimise disruption to trading through effective planning and coordination
• Capture feedback from stores and continuously improve delivery

Coordination & Execution

• Act as the central coordination point between Head Office and stores
• Manage multiple concurrent projects with clear priorities and timelines
• Coordinate cross-functional teams including Retail Operations, Property, IT and Communications
• Work closely with business owners to ensure initiatives are delivered as intended
• Support property and equipment rollouts from an operational execution perspective

Stakeholder & Store Engagement

• Build strong relationships with Retail Operations and field teams
• Ensure clear, simple and practical communication to stores
• Drive engagement and adoption of change across store teams
• Ensure delivery works in a fast-paced, customer-facing environment

People Leadership

• Line manage and support a Project Manager, ensuring high standards of delivery
• Coach and develop team members
• Promote a practical, delivery-focused team culture

Qualifications

Essential Experience

• Strong experience in retail operations, multi-site environments or store implementation roles
• Proven track record of delivering operational change in customer-facing environments
• Experience coordinating multiple initiatives across dispersed teams
• Strong understanding of store operations and trading environments
• Experience working with Retail Ops, Property, IT and Communications teams
• People management experience

Skills & Approach

• Hands-on and delivery-focused
• Highly organised with strong prioritisation skills
• Excellent communicator, able to engage store and field teams
• Strong stakeholder management and influencing ability
• Comfortable working at pace and managing ambiguity
• Practical, solutions-focused mindset

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in the UK, you can expect to receive great benefits like:

• Generous group bonus scheme
• Hybrid working – 2 days in the office
• Private medical insurance
• Pension scheme – matched to 6%
• Ability to buy and sell holiday
• Free subscription to wellbeing app Unmind
• Additional "It's Your Game" day off to use at either Christmas or New Year
• Entain & Enhance days – 2 paid days off to focus on your professional or personal development
• Share save scheme

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supportive community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

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