Senior Account Manager, Health Systems

Who We Are:

Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care—helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.

The Role:

Interra Health is seeking a Senior Account Manager, Health Systems to serve as the strategic owner of our largest Arrive Health client relationships. This is a high-ownership commercial role responsible for driving client retention, satisfaction, and revenue growth across a portfolio of health system accounts. Once a client is live, you own the relationship and the outcomes — operating with a client-first mindset and treating every account like your own business. You will be accountable for driving adoption, delivering measurable clinical and operational outcomes, and clearly demonstrating ROI by tying product usage to real-world impact. The best candidate will know how to navigate large, multi-stakeholder health systems and build durable relationships that turn clients into long-term partners and vocal advocates.

What you'll do:

• Own the strategic relationship with each health system account, serving as their trusted advisor from the executive suite to the operational floor.

• Build and maintain multi-threaded relationships across C-suite, clinical leadership, IT, and pharmacy stakeholders.

• Develop and maintain formal account plans with relationship maps, growth strategies, risk assessments, and expansion roadmaps.

• Run data-driven quarterly business reviews led by KPIs and outcomes, tailored to the audience, and used as a tool to drive engagement and secure commitments.

• Monitor account-level metrics — transaction volume, prescriber adoption, patient savings, coverage avoidance, PA avoidance — and translate them into strategic narratives tied to client priorities.

• Build ROI models, share benchmarks, and proactively communicate wins throughout the quarter to reinforce partnership value.

• Identify and close expansion opportunities including new solutions, new sites, new departments, and new use cases within existing accounts.

• Drive contract renewals, forecast expansion revenue, and deliver against quarterly and annual growth targets.

• Proactively identify at-risk accounts and execute retention strategies before issues escalate

• Own complex, multi-stakeholder health system accounts requiring executive-level relationship management and strategic planning, and lead escalations independently — mobilizing internal resources and communicating clearly with customers throughout.

• Contribute to account-management playbooks, ROI frameworks, and process improvements, and serve as an informal resource for other account managers navigating difficult renewals, escalations, or growth conversations.

• Partner cross-functionally with product, implementation, engineering, and support to resolve customer issues and advance retention objectives.

• Use AI-enabled tools to improve efficiency in client communication, QBR and renewal preparation, account-health monitoring, and reporting; candidates who use tools such as ChatGPT or Claude to improve execution quality and prioritization will be well positioned for success.

What you'll bring:

• Degree & Experience: 5–7+ years in account management, strategic partnerships, or client success, with direct experience in healthcare or health IT; Bachelor’s degree or equivalent practical experience, including a track record of owning complex, strategic enterprise health system accounts.

• Direct experience working with health systems, hospitals, or large provider organizations.

• Proven ability to build and maintain C-suite relationships in complex enterprise accounts.

• Track record of retaining accounts and growing revenue through strategic upsell and expansion.

• Strong presentation skills — comfortable leading a room of executives through a QBR or strategy session.

• Data fluency — ability to pull insights from metrics and tell a compelling story with numbers.

• Experience building account plans, managing pipelines, and forecasting expansion revenue.

• Familiarity with EHR ecosystems (Epic, Oracle/Cerner, athena, eClinicalWorks) preferred.

• Knowledge of pharmacy benefit, PBM connectivity, prior authorization, or clinical decision support is a plus.

• Self-directed operator who thrives with ownership and minimal oversight.

Core Competencies:

Knowledge & Application:

• Applies broad knowledge of account management practices, health system commercial models, EHR workflows, and customer health methodologies to manage a complex portfolio of health system accounts with minimal direction. Contributes to team process improvements and serves as a resource for less experienced colleagues.

Complexity & Problem Solving:

• Manages complex, multi-stakeholder health system situations involving renewal risk, shifting clinical and executive priorities, or competitive pressure with a high degree of independence. Identifies patterns across accounts and surfaces them as structured recommendations to account management leadership.

Collaboration & Interaction:

• Works cross-functionally with Product, Implementation, Engineering, Sales, and Support with credibility and influence. Adapts communication style across audiences—from clinical, IT, and pharmacy users to C-suite executive sponsors. Acts as an informal resource to Account Managers and contributes to team-level knowledge and process development.

Benefits & Perks:

💸Competitive compensation

🌍Remote-first

Work from anywhere in US. We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement.

Flexible work
Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET), giving you space for both deep work and real life.

✈ Company-wide offsite
We invest in connection—join us for an annual offsite to collaborate, build relationships, and have some fun together.

🌴Time off that you’re expected to use
Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave.

💙Comprehensive health coverage
Choose from multiple medical plan options with significant company premium contributions, along with dental (including orthodontia) and vision coverage for you and your family.
Includes company contributions to HSA/FSA accounts (based on plan selection).

💰Financial wellness
401(k) with company match to help you plan for the future.

Interra Health is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.