Freight Forwarding & Shipping Coordinator
Posted 4 days ago
Our client is one of Australia’s largest gifting, homewares, and kitchenware distributors, dedicated to bringing joy and meaning to people's lives through their products.
They are now seeking to hire a Freight Forwarding & Shipping Coordinator to take ownership of end-to-end shipment operations and ensure the timely, cost-effective delivery of goods.
Job Responsibilities
Freight Forwarding and Operations
- Manage end-to-end freight forwarding operations across air, sea, and land transport modes
- Create shipments in internal logistics systems and manage daily ETD and ETA updates
- Track shipment progress daily and proactively resolve any transit delays or disruptions
- Coordinate directly with freight forwarders, carriers, and third-party logistics providers to ensure timely delivery
Documentation and Compliance
- Oversee and verify shipping documentation including bills of lading, commercial invoices, and packing lists
- Review customs paperwork to ensure full accuracy and compliance with trade regulations
- Liaise with customs brokers and regulatory authorities to meet local and international trade requirements
- Maintain meticulous accuracy when logging shipment data, key milestones, and critical operational dates
Collaboration and Stakeholder Management
- Provide regular status updates and operational reporting on shipment progress to stakeholders
- Collaborate with internal procurement, supply chain, warehousing, and finance teams to ensure seamless logistics workflows
- Maintain strong, professional relationships with key logistics partners and external stakeholders
- Handle low-volume inbound and outbound phone calls to resolve immediate shipment and delivery challenges
Requirements
- Proven work experience managing end-to-end shipments within a freight forwarding, logistics, or supply chain environment
- Direct experience handling core shipping documentation including bills of lading, commercial invoices, and packing lists
- Demonstrated ability to create shipments and actively track daily ETD and ETA milestones
- Strong background working collaboratively with freight forwarders, shipping lines, carriers, and customs brokers
- Strong problem-solving skills with the ability to proactively handle shipment delays, capacity constraints, and customs holds
- Excellent written and verbal English communication skills with a polite and professional phone manner
- Exceptional attention to detail and strong time management skills when handling multiple concurrent shipments
Nice-to-Have Skills
- Hands-on experience using specialised logistics or ERP platforms such as SAP or CargoWise
- Advanced proficiency in Microsoft Excel for data tracking and operational reporting
- Experience identifying and implementing logistics process improvements to reduce costs and improve service quality
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian Eastern Standard Time business hours
- Full-time job
- HMO
- Annual leave
- Christmas Bonus equivalent to 1 month's wage (pro-rate)
At Virtual Staff 365, we help Australian businesses grow with quality offshore teams in the Philippines that feel like a natural extension of their local team. With our Melbourne-based team guiding you from day one, we make outsourcing simple, supported, and effective. Our approach is built on genuine care, clear communication, and long-term partnerships. We carefully match you with the right people, support their wellbeing, and stay closely involved to ensure everything runs smoothly. We believe when people feel valued and looked after, they show up with commitment and pride, and that’s where real results happen. For nearly a decade, we’ve helped hundreds of Australian businesses overcome rising costs and skill shortages while creating life-changing opportunities for families in the Philippines. If you’re ready to scale your business with the right people by your side, we’d love to hear from you.
Key team members
Dov Herdan
Daniel Walker
RICARDO HERRERO
Wouter van Heerden
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