German speaking Technical Support Analyst
Posted about 9 hours ago
Job Description
Why this role is a great next step
- Hybrid working model – only 1–2 days per week in the office
- Work on real technical challenges, not just repetitive tasks
- Grow your skills in support, incident handling, escalation, and IT operations
- Be part of a supportive international team
- Help shape processes in a fast-growing service centre
- Enjoy a modern office in the heart of Sofia and a healthy work-life balance
What you’ll do
- Support users via phone and ticketing systems
- Troubleshoot technical issues and provide timely solutions
- Manage and update support tickets accurately
- Monitor recurring issues and escalate when needed
- Help maintain service quality, KPIs, and SLAs
- Support major incidents and contribute to reporting
- Collaborate with teammates and help guide junior colleagues
Qualifications
What we’re looking for
- German and English at B2 level or higher
- At least 2 years of experience in Customer Support / Service Desk / Help Desk
- Good knowledge of Windows, MS Office, VPN, antivirus, and internet applications
- Experience with tools like ServiceNow, JIRA, BMC Remedy, or similar is a plus
- A proactive, service-minded, and tech-curious personality
- Strong communication, problem-solving, and teamwork skills
Bring your language skills, technical mindset, and motivation to learn — and grow with us at KOSTAL.
Additional Information
Why KOSTAL
KOSTAL is a family-owned German company with more than 100 years of history and around 20,000 employees worldwide. At our Sofia office, you’ll find the energy of a growing team, the stability of a global organization, and the chance to build a meaningful career.
- Flexible working model with the option to work remotely, while also connecting in person when needed — supporting a healthy work-life balance
- Modern, sustainable office in Sofia, with parking and secure bicycle storage
- Join a supportive, diverse, and highly skilled team where collaboration and knowledge-sharing are part of everyday work
- Enjoy the opportunity to make a real impact by helping build new processes from the ground up and actively shaping BSC operations
- Be part of a values-driven culture that is down-to-earth, appreciative, inspiring, and innovative
Other open roles at KOSTAL Group(6)
We are KOSTAL Group, a global, independent family-owned company based in Germany which develops and manufactures technologically complex electronic and mechatronic products. We employ approximately 20.000 people at 46 locations in 21 countries, offering flexible, knowledgeable and customer-focused service. The KOSTAL Group is divided into different Business Divisions: Automotive Electrical Systems, Industrial Electronics, Connectors and Test Technology (SOMA): The division KOSTAL Automotive Electrical Systems is responsible for the development, production and distribution of components, modules and systems for the electrical, electronic and mechatronic technology in car bodies. The Industrial Electronics division, develops innovative products for renewable energy generation and efficient energy use. KOSTAL Connectors operates all over the world to develop, manufacture and distribute innovative connector systems for automotive and industrial applications. Test Technology (SOMA) develops, manufactures and distributes test and automation systems for specific industries and products. Impressum / Legal notice: https://www.kostal.com/en-gb/impressum
Key team members
Luis Felipe Galindo
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