Customer Service Representative - Mohali - Freshers to 4 + years

Job Title

Customer Service Representative

Location ; Mohali

On-site / Office Based

Role Summary

We are hiring a Junior Operations Specialist to support daily operations across multiple departments within our solar organization. This is an entry level operations role designed for someone with a strong customer service background, excellent communication skills, and a professional presence.

Solar experience is not required. We will train on all technical aspects. What matters most is your ability to communicate clearly, stay organized, manage conflict, and take ownership of tasks.

This role will rotate and support different operational teams including Interconnection, Project Management, Permitting, Inspections, and Scheduling. You will act as a coordination point between internal teams, customers, utilities, and partners to help keep projects moving forward.night shift

Key Responsibilities

Support multiple departments including Interconnection, Project Management, Permitting, Inspections, and Scheduling
Call and communicate with customers to collect information, provide updates, and resolve concerns
Coordinate with internal teams to keep projects on track and moving forward
Assist in scheduling appointments, inspections, and project milestones
Help track project progress and follow up on pending items
Communicate with utilities, AHJs, subcontractors, and internal stakeholders as needed
Maintain accurate notes, updates, and documentation in internal systems
Handle customer situations calmly and professionally, especially when delays or issues arise
Escalate problems appropriately while taking initiative to find solutions
Adapt quickly to working across different teams and priorities
What We Are Looking For

Strong Customer Service Background

You should be comfortable speaking with customers daily and managing different personalities and situations.

Excellent Communication Skills

Clear spoken and written English is required. You must be confident on calls and professional in tone.

Professional Presence

You should come across as calm, confident, and reliable when interacting with customers and internal teams.

Strong Soft Skills

Conflict management
Patience and empathy
Active listening
Problem solving mindset
Ownership mentality
Highly Organized

You should be able to manage multiple tasks, track follow ups, and stay detail oriented.

Team Player

You will be working across several departments, so collaboration is critical.

Who This Role Is Perfect For

Someone from a customer service, coordination, or operations support background
Someone early in their career who wants to grow into operations, project management, or leadership
Someone who enjoys working with people and solving problems
Someone who can handle pressure without getting overwhelmed
Who This Role Is NOT For

Someone who prefers working alone with minimal communication
Someone who struggles with handling difficult conversations
Someone who is not organized or detail oriented
Growth Opportunity

This role is designed as a foundation position within operations. High performers can grow into:

Project Coordinator
Interconnection Specialist
Permitting Specialist
Project Manager
Operations Lead
We promote internally and value people who take ownership and grow with the company.

Job Type: Full-time