Verification Officer- Limerick

Job Description

We are looking to recruit a Verification Officer to work at our Limerick NDLS Centre, the position is a fixed term specific purpose part-time hours contract. This Agent Network is part of the National Driver Licence Service which SGS Ireland is delivering on behalf of the Road Safety Authority (RSA).

Job Description

Reporting to the Regional Supervisor, the successful candidate will be responsible for:

• Processing driving licence applications within specified timeframes while maintaining high standards of customer service and ensuring compliance with Identity Validation, Document Validation, and NDLSFO Business Rules.
• Applying due diligence to all documents, image captures, and signature uploads in the NDLS Front Office Solution.
• Adhering to guidelines for the proper use of the Front Office Solution and Dual Screen Technology.
• Completing required on-site and virtual training, maintaining accurate training records, and submitting them as directed. Training must be completed in a timely manner, including mandatory course sign-offs issued by the NDLSFO Helpdesk.
• Ensuring full compliance with the Company’s Code of Integrity & Professional Conduct and adhering to SGS Equality & Diversity policies.
• Maintaining a thorough understanding of Standard Operating Procedures (SOPs), the procedures manual, and any additional support materials related to the Verification Officer role.
• Promptly reporting any serious discrepancies, security breaches, or data breaches to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager, and Head of Security.
• Complying with the Company’s Integrity Policy, Mobile Phone Policy, and Uniform Policy.
• Being flexible to travel to other NDLS Centres as required.
• Committing to working Saturdays as part of a fair roster rotation.
• Maintaining a professional and safe work environment, ensuring the health and safety of yourself, colleagues, and the public, in line with company policies.

This list is not exhaustive, and additional duties may be assigned as needed.

Qualifications

Leaving Certificate and/or FETAC 5 skills certificate or greater

Additional Information

•          Attention to detail and accuracy is an essential part of the role
•          Flexibility is very important
•          Computer Literate; knowledge of MS Office
•          Possess excellent interpersonal and communication skills
•          Have experience in dealing with members of the public
•          Be friendly, efficient and customer focused.
•          Ability to work under own initiative or as part of a team
•          Fluent English speaker (Fluent Irish speaker an advantage)

SGS Incentives:

• Comprehensive training program
• SGS Onboarding Platform – SGS Campus
• SGS Employee Referral Incentive Scheme across all SGS Business Lines
• Continuous Mentor Programme to promote professional development
• Progression Opportunities
• Annual Tax Saver Tickets for Rail, Bus and Luas
• Bike to Work Scheme
• Employee Assistance Program - Spectrum Life Confidential Counselling Service
• Digital Wellness Platform
• Benefits Rewards Hub
• Pension once probation passed
• 20 Days Annual Leave pro-rata