1st Line Technical Support (French)

Job Description

We are looking for 1st Line Technical Support (French) to join Sopra Steria Polska for a team that cooperates with one of our French clients. We do not require experience! Thanks to working with procedures and under the guidance of an experienced trainer, we will help you find your way in the IT world. Training time is individually adapted to your needs.

Responsibilities:​

• Receiving and resolving requests (via phone, email, or notifications – so-called “alerts”) related to computer and application issues, based on provided instructions
• Communicating with users in French and English
• Escalating more complex issues to the second line of support
• Collaborating with other technical teams
• Performing daily scheduled activities (sending reports, sorting and verifying emails, etc.)

Qualifications

Must have requirements:​

• Knowledge of French and English at least at B2 level
• Willingness to develop IT skills
• Ability to learn quickly
• Well-motivated team player with communication skills
• Working according to the procedures
• Working hours: Shift hours (24/7 work system) 

Additional Information

What we offer: 

• BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, life insurance, certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud), local kindergarten. 

• ADDITION: free parking, fresh fruits, workation. 

In case of questions, please contact the HR team. 

The recruitment process for this position consists of two stages:
• a short phone call with a recruiter (30 min max)
• one-hour long interview on Teams (with both general and technical questions)

Salary range:

All information about salary range and its additional components will be provided during 1st stage of recruitment process.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.