Service Commercial Manager, APAC

Job Description

Job Opportunity

• Opportunity for a commercially astute Service Commercial Manager to lead a complex portfolio of long-term service and maintenance contracts across the Asia-Pacific region.
• Ideal for an independent, commercially minded professional who thrives in managing long-term product service contracts and driving profitability in a dynamic, matrixed environment.
• Play a pivotal role in maximising contract performance, strengthening customer relationships, and delivering sustainable growth.

What you will be doing

• Own and manage a portfolio of service contracts, ensuring strong understanding of terms, pricing, and commercial structures
• Monitor and analyse contract performance (revenue, margin, cash flow, SLA adherence) against established KPIs
• Identify and drive opportunities for revenue growth and margin improvement (renewals, upselling, variations)
• Lead contract reviews with customers and internal stakeholders to ensure alignment and performance delivery
• Manage commercial mechanisms including pricing adjustments, reconciliations, and service credit calculations
• Drive asset-to-contract alignment and minimise revenue leakage (e.g., spare parts)
• Proactively manage risks and implement mitigation strategies across the contract portfolio
• Support sales teams with contract negotiations, drafting, and revisions within financial and legal frameworks
• Develop forecasts, demand planning models, and maintain accurate installed base data
• Drive continuous improvement initiatives focused on cost optimisation, profitability, and cash management
• Ensure contractual obligations are effectively cascaded across internal teams and external partners
• Contribute to the evolution of contract templates and service offerings

Qualifications

What you’ll bring:

• Proven experience managing large-scale commercial/service contract portfolios in complex environments
• Strong background in long-term product service or aftermarket contracts (B2B/B2G preferred)
• Demonstrated experience managing contracts with significant value (multi-million portfolios) and delivering margin improvement
• Strong commercial and financial acumen including cost management, pricing, and forecasting
• Solid understanding of contract law, negotiation, and drafting principles
• Experience influencing stakeholders within matrix organisations
• Strong analytical, problem-solving, and risk management capabilities
• Experience with ERP systems (SAP or similar)
• Ability to work independently with a proactive, results-driven mindset
• Excellent communication and stakeholder engagement skills

Nice to have:

• Degree in Engineering, Finance, Law, or related field
• Experience in engineered products, industrial, or technical service environments
• Background in project/programme or change management
• Exposure to regional (APAC) contract management environments
• Experience contributing to service innovation and commercial strategy development

Additional Information

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

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