General Manager

Job Description

Oaks Port Stephens Pacific Blue Resort is looking for an experienced and driven General Manager to lead this established property located in Salamander Bay, Port Stephens. 

As General Manager, you will take full responsibility for the hotel’s performance including profitability, guest satisfaction, team leadership, stakeholder engagement, and operational excellence. This highly visible and autonomous role requires hands-on leadership across all facets of the business. You’ll work closely with owners and corporate stakeholders to protect and grow the value of the asset, while delivering an exceptional guest experience and cultivating a high-performance team culture.

Key Responsibilities Include: 

• Overseeing all daily operations of the property, ensuring high standards of presentation, service, and financial performance
• Developing and implementing strategic revenue plans for the business
• Managing and mentoring department heads including F&B, Housekeeping and Front Office.
• Building strong relationships with key stakeholders including Body Corporate, Strata Managers, and local business partners
• Ensuring full compliance with WHS, licensing, and caretaking obligations
• Identifying key areas for improvement across the business and developing strategic procedures for improvement
• Managing, leading, and motivating staff to ensure a high-performing team culture is maintained

Qualifications

To be successful in this role you will have:

• Proven experience as a General Manager or senior leader in a hotel or serviced apartments environment.
• Tertiary qualifications in Hospitality or Business Management
• Knowledge of the hospitality market is highly desirable.
• Strong financial and commercial acumen, with a successful track record in budgeting, forecasting, and revenue optimisation
• A passion for people leadership, team development, and operational success
• Excellent communication and stakeholder engagement skills
• A guest-first mindset with the energy, professionalism, and drive to lead a flagship regional hotel

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.