The Business Analyst serves as the primary liaison between institutional stakeholders, CampusWorks, and technology partners to ensure the effective utilization, optimization, and continuous improvement of the institution’s Ellucian Colleague ERP™ and Ellucian CRM platform.

This role is dedicated to a single higher education client and works closely with business units across Enrollment Management, Student Services, Finance, Human Resources, Advancement, and Academic Affairs. The Business Analyst will gather requirements, analyze business processes, document solutions, support system enhancements, and coordinate with multiple CampusWorks Centers of Excellence (CoEs) including Application Services, Reporting & Analytics, Infrastructure, Information Security, Project Management, and Help Desk teams.

This position is primarily on-site at the client location and serves as a trusted advisor to campus stakeholders while leveraging the expertise of centralized service teams.

### Responsibilities:

Business Analysis & Stakeholder Engagement

Serve as the primary business analyst supporting the institution’s Colleague ERP™ and Ellucian CRM environment.

Build strong relationships with campus stakeholders to understand operational challenges and strategic objectives.

Facilitate requirements gathering sessions, workshops, interviews, and process reviews.

Translate business requirements into functional specifications and actionable work items.

Document current-state and future-state business processes.

Identify opportunities for process automation, efficiency improvements, and enhanced user experiences.

Act as a liaison between campus departments and technical delivery teams.

Colleague ERP™ Functional Support

Support business processes across key Colleague ERP™ modules including:

Student
Financial Aid
Finance
Human Resources
Advancement
Analyze system configuration and recommend improvements aligned with institutional goals.
Assist departments with testing, validation, and deployment of ERP enhancements.
Support data integrity initiatives and business process standardization efforts.
Participate in ERP upgrade planning and implementation activities.

Ellucian CRM Support

Support CRM workflows related to recruitment, admissions, communication, and student engagement.
Partner with Enrollment and Admissions teams to optimize CRM processes and campaigns.
Analyze user requirements and recommend CRM enhancements.
Support testing and deployment of new CRM functionality.
Assist with integration requirements between CRM and Colleague ERP™ environments.

Project & Change Management

Participate in application enhancement projects and strategic initiatives.
Support project planning, scope definition, testing, deployment, and user adoption activities.
Assist with change management and communication efforts related to system enhancements.
Maintain project documentation and business process artifacts.

Cross-Functional Collaboration

Coordinate with CampusWorks Centers of Excellence to resolve issues and implement solutions.
Work closely with:
- Application Services CoE
- Business Intelligence & Reporting CoE
- Infrastructure CoE
- Information Security CoE
- PMO/Project Services
- Help Desk CoE
- Facilitate communication between client stakeholders and technical teams.
- Escalate issues and risks appropriately while ensuring timely resolution.

### Qualifications & Requirements:

Bachelor’s degree in Information Systems, Computer Science, Business Analytics, Data Analytics, Higher Education Administration, or related field. Equivalent combination of education and experience may be considered.
3+ years of experience in business intelligence, reporting, analytics, or ERP support.
Experience with Ellucian Colleague ERP™.
Experience with Ellucian CRM Recruit or other higher education CRM platforms.
Experience gathering and documenting business requirements.
Experience facilitating meetings and stakeholder discussions.
Experience supporting ERP or CRM platforms.
Strong business process analysis and documentation skills.
Excellent written and verbal communication skills.
Ability to translate technical concepts into business language.
Strong analytical and problem-solving abilities.
Experience creating:

Business requirements documents
Process maps
Functional specifications
Test plans and test scripts
Ability to manage multiple priorities and stakeholders.

### Preferred Qualifications:

Experience with higher education enrollment, student, finance, or HR business processes.
Experience with reporting tools such as Informer, Power BI, or similar analytics platforms.
Knowledge of system integrations, APIs, and data workflows.
Experience working within a managed services or consulting environment.

What You Can Expect from Us

At CampusWorks, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few of the many reasons that CampusWorks is a great place to build your career.

Our employees enjoy:

Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of students and educators. CampusWorks Inc., as a large consulting firm, provides its employees with an opportunity to work both onsite and remotely with our clients across the United States and in Canada. With the nature of our clients’ work evolving quickly, we’re all being asked to support larger CampusWorks initiatives. Upon joining CampusWorks in a consulting role, your talent and expertise may be applied to a range of projects, assignments, and clients.

A CEO who cares. Chairman and CEO Liz Murphy has made it her mission to create a culture that appreciates and takes good care of its people. As a result, being an employee of CampusWorks feels like being a member of a big family.

A virtual and onsite workplace. In an effort to reduce our environmental footprint, CampusWorks became a virtual company in 2012. As such, our team members are located across the U.S. and Canada, where they work from their home offices and at client sites.

Flexibility. We value work-life balance because we know that happy employees create happy customers. That's why CampusWorks offers both full-time and part-time 1099 consulting career opportunities to fit life's unique demands.

A company that gives back. Every year CampusWorks proudly supports numerous charitable fundraising initiatives that align with our vision to make higher education accessible to everyone.

At CampusWorks, we value the unique backgrounds, experiences, and perspectives each CampusWorker (we call ourselves CampusWorkers) brings to our workplace each day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you are passionate about higher education and creating Happy Campuses, let's talk! If you’re a close but not exact match with the description, we hope you’ll still consider applying.

About CampusWorks

Founded in 1999, CampusWorks is dedicated to helping higher education overcome business and technological challenges that stand in the way of student success and completion. We work with community colleges, technical colleges, four-year public and private institutions, multi-college districts, and statewide higher education systems to tackle problems big and small. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academics—to achieve transformative results.

Want to learn more about life at CampusWorks? Visit https://www.campusworksinc.com/about/ to see how we empower Higher Education to reach its full potential

Friendly Note to External Agencies:

At CampusWorks, we kindly request that you please refrain from submitting blind submissions or resumes/CVs on behalf of recruitment agencies. To ensure a smooth and effective collaboration, we would like to inform you that any candidates sent to us without a signed agreement in place will regrettably not be accepted or considered as a submission.

CampusWorks, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Notice to all Applicants:

Please click on the links below for more information on these important topics:

- Know Your Rights: Workplace Discrimination is Illegal

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Business Analyst - Ellucian Colleague™ ERP

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