Food Rescue Coordinator (North County)

Job Description

POSITION SUMMARY

Feeding San Diego operates an innovative and forward-thinking decentralized food rescue program that has been providing free nutritious meals for people facing hunger throughout San Diego County for 15 years.

Food donors such as local grocery stores, retailers, wholesale distributors, farmers, and restaurants help make this possible.

Our team is seeking an enthusiastic individual to be one of our Food Rescue Coordinators who will assist in the day-to-day management of these important contributors. The coordinator will foster new and existing donor relationships by providing exceptional customer service, including timely communication, donor onboarding, training in proper food rescue practices, pickup coordination, data collection, and reporting.

Our Food Rescue Coordinators are friendly, highly organized, effective communicators, and proactive problem solvers. They enjoy building good relationships with customers and have a passion for helping others.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities are those considered to be essential but do not represent all the job functions that may be required to be performed by this position. Other comparable duties and responsibilities may be assigned as needed. Early morning, evening or weekend work is occasionally required as a condition of employment.

• Coordinate successful operation of Partner Food Rescue (PFR) Program in North Coastal and North Inland region of San Diego County, working primarily with retail donors
• Serve as primary Feeding San Diego contact and provide support to donors to maintain a good relationship, resolve issues, educate staff and ensure food rescue best practices are followed
• Conduct face-to-face visits and meetings with current and prospective donors (6 visits a week, on average)
• Provide professional, responsive and appreciative customer service to all food donors, volunteers, food recipients, and coworkers
• Maintain accurate and up-to-date data on multiple platforms, including Customer Relationship Management (CRM) platforms.
• Regularly generate and analyze reports intended for internal and external stakeholders
• Collaborate with other departments
• Assist with regular food rescue training as well as distribution of equipment and collateral
• All other duties as assigned

INTERACTION

The position requires frequent interaction with FSD staff, food donors, agency partners, and volunteers of our community, and occasional interaction with city and county officials

Qualifications

EDUCATION/YEARS EXPERIENCE

• Associate’s degree (minimum) or Bachelor’s degree (preferred)
• Minimum of 2 years of professional experience with competing priorities, deadlines and multi-tasking; strong customer-service skills, and a passion for serving others; experience in the food service industry, outside sales, or sales account management is a plus.

KNOWLEDGE, SKILLS, AND ABILITIES

Required:

• Commitment to Feeding San Diego’s mission to alleviate hunger and food insecurity
• Exceptional written and oral communication
• Ability to quickly resolve conflict using tact, sensitivity, and discretion
• Excellent organizational, time, and project management skills
• Professional demeanor with an aptitude for analytical thinking and problem-solving
• Excellent customer service skills: in-person, virtually, and on the phone
• Experience in data entry, collection, and analysis
• Ability to work independently and collaboratively, and follow through on tasks with minimal supervision
• Proficiency in Microsoft Office, Word, PowerPoint, Excel and Outlook
• Must live in San Diego County

Preferred:

• Knowledge of nonprofit organizational practices
• Experience working in CRM platforms, preferably Salesforce and/or Smartsheet (project management)
• Food handler’s safety certificate (can obtain once hired)
• Conversant in Spanish
• Lives in (or in proximity) to North County San Diego

TOOLS AND EQUIPMENT USED

Laptop, multi-line phone, copier, and printer

LICENSES/CERTIFICATIONS

Must have reliable transportation and possess and maintain a valid California driver’s license, a satisfactory driving record, including proof of personal vehicle insurance coverage and insurability under the Agency’s insurance carrier standards.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

• Work in an office adjacent to a warehouse setting with approximately 40% travel to other locations in San Diego County
• Sit and/or stand for extended periods, walk, bend at the waist and knees, kneel and use hands, arms and legs for dexterity, balance, and climb stairs frequently.
• May lift, carry, and balance objects weighing up to 50 pounds
• Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking

Additional Information

Feeding San Diego provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

PAY & HOURS

$22.00 - $25.00 per hour

Field - Flexible between 7am-5pm; Monday – Friday; in-office two days/week

Why You’ll Love It Here

• Employer sponsored healthcare benefits at platinum level for medical
• 401K retirement plan with company matching
• Flexible work environment; Attractive, welcoming office
• Supportive time off policies including vacation, sick, & company holidays
• Learning & development and recognition programs
• Your work has a real purpose and will help change lives in San Diego County.
• Supportive and engaged Board of Directors
• You’ll be part of a fun, supportive team that works hard and celebrates accomplishments together.
• We live by our core values: Agility, Stewardship, Collaboration, Environment, Nutrition & Dignity.
• 100% of our workforce believes in our mission and vision
• Commitment to Sustainability – We prioritize food rescue to feed people not landfills. Food waste goes to local hog farms.