Tech II - IT End User Services

Job Description

The IT Ops, Engineering & Support department or "IT" for short is responsible for possessing a detailed understanding of operations, architectural design and infrastructure and communicating the benefits of digitization of business to our function leaders.

Key Responsibilities:

• Diagnose and resolve PC, Mac, and Telecom related issues.
• Assist with network and engineering teams when required.
• Function as an escalation point for lower level technicians.
• Mentor and lead other team members.
• Analyze and prioritize incoming issues.
• Provide instruction for procedural and technical issues.
• Work with other departments to come up with solutions to situations.
• Schedule, setup, and organize the IT portion of special events.
• Schedule and organize the IT portion of department moves.
• Maintain and evaluate IT inventory.
• Support and assist Executive staff to issues.

Qualifications

• Strong analytical and problem solving skills.
• Initiative to see issues through to resolution.
• Strong and professional customer service skills.
• Experience with installing and troubleshooting client PC devices.
• Experience with installing and troubleshooting Hotel and Casino applications.
• Experience with all variety of mobile devices.
• Strong written and verbal communication skills.
• A valid Nevada Gaming License is required and must be obtained before entering this position.
• Must be 21 years of age or older to apply.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.