Medical Receptionist

Job Description

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts 
• Scheduling appointments in person or by telephone 
• Keeps patient appointments on schedule by notifying clinical staff of patient’s arrival, reviewing service delivery compared to schedule, and reminding clinic staff of service delays 
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area  
• Ensures availability of treatment information by filing and retrieving patient records 
• Maintains patient accounts by obtaining, recording, and updating personal and financial information 
• Coordinates with Insurance companies, referring medical offices and Pathology Labs 
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information 
• Maintains operations by following policies and procedures, reporting needed changes 
• Contributes to team effort by accomplishing related results as needed 
• Attains and maintains mastery level knowledge of all assigned medical practices, including provider/clinic schedules, patient scheduling preferences, and scope of services offered 
• Performs duties independently, and in collaboration with team, asking for assistance from peers and/or supervisors as needed 
• Obtains required information such as insurance cards and driver’s licenses; obtains consent to treat, releases of information, and other required paperwork from 100% of patients 
• Takes ownership of the patient check in process, verifies appointments via EHR practice management system; explains next steps in patient appointment flow 
• Handles patients and others with tact; utilizes de-escalation techniques and knows when to disengage and ask for management 

Qualifications

• Eagerness to learn and adapt to new processes and systems 
• Strong ability to collaborate effectively within a team environment 
• Proactive problem-solving skills with the ability to take initiative 
• Highly detail-oriented with a focus on accuracy and quality 
• Exceptional customer service and phone etiquette 
• Ability to maintain effective and organized systems to ensure timely patient flow 
• Excellent computer skills 

Job Type: 

• Monday-Thursdays: 7:45am-5:00pm and some Fridays.

Experience: 

• Knowledge of medical terminology, HIPAA, and OSHA regulation (preferred) 
• EMR experience (preferred) 
• Dermatology experience (preferred) 

Education: 

• High school diploma or equivalent (required) 

Pay: 

• Compensation begins at $20.00 per hour, with opportunities for merit-based increases through annual performance reviews. 

Additional Information

All your information will be kept confidential according to EEO guidelines.