We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

As an Order Management Analyst, you will be responsible for validating and overseeing the workflow from an executed contract to invoicing for all executed service orders. This role will partner with Deal Desk, Sales, Legal and Collections to ensure all contracts are validated, provisioned, and invoiced to the customer in an accurate and timely manner. This role will allow you to develop and grow your talent and skill-set and you will be supported throughout your career journey at Everpure.

WHAT YOU'LL DO

Daily review and validation of executed sales orders and invoice schedule set up and maintenance accurate customer subscriptions as customers continue to grow and expand and upgrade their products.
Ensure provisioning of customer accounts, timely and accurately, for initiation of customer services by setting up customer subscriptions and expansions in the accounting system and relaying information to the technical provisioning team.
Perform month end completeness and accuracy checks to ensure all service orders are accounted for and properly invoiced.
Partner with the manager to implement best practices and process improvements to scale the billing function to support growth and new products.
Assist with audit support by providing detailed analysis on past service orders and provide process enhancement recommendations to protect our processes from compliance deficiencies.
Partner with Sales, Deal Desk, Legal and Revenue teams for contract and sales order accuracy to ensure timely and accurate billing/invoicing.
Work with other teams to investigate inefficiencies within the quote-to-cash department and provide enhancements to end-to-end processes.
Support escalations and work directly with internal business partners and customers to resolve order management and billing.
Oversee and review credit memo requests and escalate appropriately.
Support increased workload and additional hours when required (i.e. month/quarter-end)
Provide testing support and subject matter expertise as an integral role in cross-functional system enhancements and other one time projects.
We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, UT office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

3–5 years of experience in order management, billing operations, or a related quote-to-cash function, preferably in a SaaS or subscription-based environment
Hands-on experience with ERP and billing systems such as Salesforce (CPQ, Revenue Cloud) and/or NetSuite; ability to learn and navigate new systems quickly
Strong proficiency in Excel or Google Sheets for data analysis, reconciliation, and reporting
Solid understanding of the end-to-end quote-to-cash process, including contract review, provisioning, billing, and collections
Proven ability to work cross-functionally with Sales, Legal, Deal Desk, Finance, and Revenue teams to resolve issues and drive alignment
High attention to detail with a track record of ensuring accuracy and completeness in billing and order processing, including month/quarter-end close activities
Experience supporting or leading process improvement initiatives within billing or order management workflows
Familiarity with audit support, compliance requirements, and internal controls related to order management
Ability to manage escalations professionally, communicating clearly with both internal stakeholders and external customers
Comfortable working under pressure during peak periods (month-end, quarter-end) with the ability to prioritize effectively

#LI-ONSITE

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The annual base salary range is:

$86,000—$130,000 USD

WHAT YOU CAN EXPECT FROM US:

Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.

Order Management Analyst

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