Adventure Concierge - Limelight Mammoth - Summer

Job Description

Position Summary 
The Adventure Concierge is responsible for the reservations and coordination of daily Fly Fishing and Nell Adventure trips. Will use knowledge of the surrounding area to promote experiences and trips. This position ensures all equipment is in good condition and handles the sales of fly fishing and adventure retail. Works closely with the Front Desk and Concierge teams in communicating guest activities. This position reports to the Guest Services Manager.

Job Posting Deadline
Applications for this position will be accepted until July 5, 2026.  

Essential Job Functions/Key Job Responsibilities
•    Recommend and book activities for guest’s ability / skill level and interest
•    Use of the hotel’s property management systems to book and close checks
•    Assist with end of month inventory for shop supplies and daily trip logs
•    Identify and build relationships with key individuals and vendors to supply activities
•    Develop excellent communication tools to promote this service
•    Help ensure all trips are set up for success, i.e. F&B orders, vehicles and guides available, guest’s preferences for special occasions, et.al.
•    Ensure accuracy of information taken from guests and given to vendors
•    Ensure vendors uphold The Little Nell service standards with each guest experience and interaction
•    Other duties as assigned 

Qualifications

Education & Experience Requirements 
•    High school Diploma
•    One year of experience in a guest or customer service role

Knowledge, Skills & Abilities  
•    Knowledge of outdoor adventure activities within the surrounding area
•    Knowledge of Microsoft Suite
•    Strong communication and interpersonal skills
•    Strong problem-solving mindset and a passion for delivering excellent guest experiences
•    Proficiency in communicating clearly both verbally and in writing to team members and guests 
•    Able to work independently, exercise initiative, identify and solve problems, deal with unexpected issues and to follow up to completion
•    Able to deal courteously and effectively with all levels of management and external partners
•    Ability to be a team player

Additional Information

Work Environment & Physical Demands 
•    Ability to reach, crouch, kneel, see, hear, sit, drive a shuttle/car for extended periods of time; squat, kneel and bend
•    Regularly work/drive in adverse weather conditions. Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces
•    Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits 
This position is classified as a seasonal part-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Paid Time Off Programs
•    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster