Senior Hospital Director - Chandler, AZ

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

POSITION TITLE: Senior Hospital Director (Veterinarian)

JOB DUTIES

• Veterinary Emergency Group, LLC seeks a Senior Hospital Director (Veterinarian) in Chandler, AZ to set strategy for recruitment marketing, sourcing, candidate experience, and succession planning across the hospital(s) in collaboration with Talent Partner and VQ.
• Maintain a consistent presence in your hospital(s) on the floor with a rotating schedule visiting all shifts consistently, providing emergency and critical care to animals that have suffered trauma due to accidents, injuries, illnesses or other disabilities, and providing primary care to animals, including administering vaccine, conducting exams, and coordinating medical management of illness. Build and maintain a positive culture through holding huddles, recognizing small and big wins, and demonstrating appreciation for the performance of the VEG spikes.
• Conduct monthly 1:1s using targeted continuing education and growth plans with your VEGgies and share these plans with your Market Owner and Regional Partners.
• Provide in-the-moment coaching to local leaders when managing complex and/or critical clinical/or people concerns.
• Work with Regional Partners (RND, RMD) to train medical professionals proactively and to coach them when they need help.
• Create a culture where doctors and nurses confidently manage complex cases and work together to deliver clinically excellent care.
• Drive integration of all locations to collaborate through labor sharing, knowledge exchange, product distribution, and inventory management, that can significantly enhance employee retention and reduce attrition.
• Provide equitable training and development (customized plans, documentation, resources) for medical professionals and all VEGgies, and coordinate plans with People Partner and/or
  Regional Partners.
• Analyze and act on employee engagement surveys. Build your budgets with the MO and; Finance team.
• Monitor and analyze your hospitals’ KPIs. Read and understand P and L in order to strategize with other leaders in all locations.
• Plan and communicate financial goals to local teams. Incentivize your local leaders with bonus plans in collaboration with Market Owner and VEGquarters. Empower your hospital leaders to manage systems such as staffing and inventory.
• Empower MD and Lead Doctors to consistently review individual doctor metrics, medical record review, and direct observation to identify strengths and improvement opportunities (clinical, operational, financial, cultural).
• Empower HM, NM, Operations Manager and leads to identify strengths and improvement opportunities with support staff and address these opportunities with targeted growth plans through partnership with your leadership team and MO.
• Educate your veterinarians about financial (ex. ACT) and customer experience (NPS,VEG experience) metrics and how they are linked to VEGs Mission and Vision.
• Leverage VEG programming to help your team excel Public Relations.
• Build, maintain and grow relationships with rDVMs (and key decision makers in their hospitals) through regular visits within and outside of the hospitals setting.
• Attend local veterinary association meetings and conferences. Empower your hospital leaders to get more referring vets signed up. Partner with Marketing to figure out how to get the word out about VEG. Interact with customers to understand their experience.
• Ensure your VEGgies understand VEG pricing structure and have confidence communicating value to customers and charging “appropriately and quote;. Partner with VEG sonographers to ensure
  ultrasound services are consistently available for VEGgies and meet VEG radiology standards.
• Supervise 20 Emergency Veterinarians, 2 Hospital Managers, and 2 Nurse Managers. 10% of domestic travel to other Veterinary Emergency Group, LLC hospitals across the United States.
  Location and frequency not predictable.

REQUIREMENTS

• Doctor of Veterinary Medicine (DVM or VMD) degree or foreign equivalent and 3 years of experience.
• Must have three (3) years of experience: leading revenue generation for veterinary hospital; updating protocols for veterinary hospital and researching medical conditions; providing emergency and critical care to animals that have suffered trauma due to accidents, injuries, illnesses or other disabilities; providing first-opinion primary care to small animals including administering vaccines, conducting annual physical exams, and coordinating medical management of illness; discussing medical conditions with pet owners and advising on prognosis; and providing mentorship to veterinary students.

LOCATION: 7210 W Ray Rd, Chandler, AZ 85226

TO APPLY: Indicate job code 9604067 in your application.

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.