About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
IVR QA Engineer
### Primary Skills
IVR & Contact Flow Testing
Cyara
Amazon connect
### Specialization
Quality Engineering - Web Applications & Microservices: Associate SDET
### Job requirements
Job Description – IVR QA Engineer
Job Summary
We are seeking a skilled IVR QA Engineer to validate and ensure the quality of contact centre solutions built on Amazon Connect and related technologies. The role involves testing IVR flows, voice and chatbot interactions, backend integrations, and ensuring seamless customer experience across channels.
Key Responsibilities
IVR & Contact Flow Testing
Validate IVR call flows, routing logic, and customer journeys
Perform end-to-end testing of inbound, outbound, and callback flows
Test voice, chat, and self-service interactions for accuracy and usability
Functional & Integration Testing
Test integrations between Amazon Connect, AWS services, and backend systems
Validate APIs, Lambda functions, and data flows across systems
Ensure correct handling of user inputs, fallback scenarios, and edge cases
Test Design & Execution
Design detailed test cases, test scenarios, and test data
Execute functional, regression, system, and integration testing
Perform smoke and sanity testing during releases
Automation & Tools
Develop and maintain test automation scripts where applicable
Use tools like Cyara, Selenium, or API testing frameworks for validation
Support test automation for IVR and conversational flows
Defect Management & Reporting
Identify, log, track, and retest defects
Work closely with developers and BA teams for issue resolution
Prepare test reports, status updates, and quality metrics
Quality Assurance & Compliance
Ensure high-quality delivery aligned with business requirements
Validate compliance with security and data standards
Participate in UAT support and production validation
Required Skills & Qualifications
3–8 years of experience in QA or testing roles
Hands-on experience in IVR / Contact Center testing
Experience with Amazon Connect or similar platforms
Strong understanding of call flows, routing, and telephony concepts
Experience with API testing and backend validation
Knowledge of AWS services (Lambda, S3, API Gateway, CloudWatch)
Experience in test case design, execution, and defect tracking
Strong understanding of SDLC, STLC, and Agile methodologies
Preferred Skills
Experience with testing tools such as Cyara, Hammer, or similar IVR testing tools
Exposure to chatbot/voice bot testing (Amazon Lex or equivalent)
Experience in automation frameworks (Selenium, REST Assured, etc.)
Knowledge of contact centre platforms like Avaya or Genesys
Familiarity with CI/CD and DevOps testing practices
Soft Skills
Strong analytical and problem-solving abilities
Good communication and stakeholder coordination skills
Attention to detail and quality mindset
Ability to work in fast-paced, Agile environments
Know more about Brillio : https://www.brillio.com/join-us/
PPE: https://www.brillio.com/platform-and-product-engineering/
Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
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