Operations & Customer Success Coordinator

Operations & Customer Success Coordinator
Job Overview
Our client, Clinos, is an innovative UK-based software company serving the chiropractic industry through a specialist compliance and practice management platform. As the business enters an exciting growth phase, they are looking for a highly organised and proactive Operations & Customer Success Coordinator to become the operational backbone of the company.
This is a unique opportunity to join a growing startup where your work will directly impact business growth, customer satisfaction, and operational efficiency. You will work closely with the founders, helping streamline day-to-day operations, support clients, manage marketing activities, and ensure projects remain on track.
The ideal candidate is a resourceful self-starter who thrives in a fast-paced environment, enjoys wearing multiple hats, and takes ownership of processes rather than simply following instructions.
Responsibilities
Administration & Operations

• Manage multiple company inboxes and ensure timely responses to client and internal communications.
• Coordinate calendars, meetings, appointments, and scheduling activities.
• Maintain project workflows and task management systems using Infinity or similar project management platforms.
• Monitor business processes and identify opportunities for improved efficiency.
• Act as the central point of coordination across the business, ensuring tasks and projects remain on track.
• Escalate priority matters to the founders when required.

Customer Success & Support

• Support new client onboarding and setup processes.
• Assist customers with platform navigation and basic technical troubleshooting.
• Respond to customer enquiries professionally and efficiently.
• Ensure a positive customer experience throughout the client lifecycle.
• Coordinate follow-up communications and onboarding activities through Go High Level.

Marketing & Lead Generation

• Support outbound lead generation through email outreach and social media messaging.
• Create and schedule engaging social media content to support brand awareness and credibility.
• Assist with marketing campaigns using Go High Level.
• Monitor campaign performance and maintain accurate records of outreach activities.
• Help maintain consistency across marketing channels.

Project Coordination

• Track project progress and ensure deadlines are met.
• Maintain transparency across ongoing initiatives and client activities.
• Support implementation of new systems and processes as the business grows.
• Assist with documentation, process creation, and operational improvements.

Qualifications & Experience
Essential

• Minimum 3 years of experience in administration, customer service, operations, marketing coordination, or a similar multifaceted role.
• Strong organisational and time management skills.
• Experience managing multiple priorities in a fast-paced environment.
• Excellent written and verbal English communication skills.
• High level of initiative and problem-solving ability.
• Comfortable working independently with minimal supervision.
• Strong attention to detail and process orientation.
• Experience using CRM systems, project management tools, or workflow platforms.

Desirable

• Experience with Go High Level or similar CRM/marketing automation platforms.
• Experience with Infinity, Trello, Asana, ClickUp, or similar project management tools.
• Previous startup or small business experience.
• Experience with customer onboarding and software support.
• Social media content creation experience.
• Basic understanding of email marketing and lead generation activities.

Technical Requirements

• Reliable fibre internet connection.
• Reliable laptop or desktop computer.
• Dedicated home office environment suitable for professional remote work.
• Ability to work predominantly within UK business hours.

What Success Looks Like

• Founders are freed from day-to-day administrative and operational tasks.
• Customer enquiries and onboarding activities are managed efficiently.
• Marketing and outreach activities run consistently.
• Projects remain organised and on schedule.
• Clients receive a professional and responsive experience.
• Internal systems and processes continue to improve as the business scales.