Assistant Manager - In Room Dining (IRD)

Job Description

The Assistant In-Room Dining Manager oversees the operations and the in-room dining experience for all guests, and ensures guest satisfaction with service, order taking, delivery, as well as menu and beverage descriptions.

•Approach all encounters with guests and employees in a friendly, service oriented manner.

•Comply at all times with Fairmont standards and regulations to encourage safe and   efficient hotel operations.

•Act as liaison between servers, guests, and kitchen.

•Oversee and assist daily operations (morning, evening, overnight), cleaning duties within       corporate SOP format, and requisition of necessary supplies

•Oversee guest selection and ensure proper placement and distribution

•Responsible for Shift staffing and table dressing area

•Supervise tabletop presentation for meal service

•Floor presence during shift, greeting and interaction with guests

•Prepare shift schedules according to Hotel occupancy and special functions

•Handle and resolve constructive guest feedback

•Complete menu knowledge

•May assist in other F&B outlet when needed

•Maintain inventory of equipment, linen and other supplies

•Monitor and control POS system with regards to guest checks and hotel reports

•Assume additional responsibilities in Restaurant Manager's absence

•Other duties as required

Qualifications

Excellent customer service skills are required.

•Previous experience in an Assistant Food & Beverage Manager/Supervisory role  preferably   in a 5 star/diamond environment

•Clear & concise written and verbal communication skills in English are required.

•Must be proficient in Microsoft Office, namely Word and Excel.

•Must have excellent organizational, interpersonal and administrative skills and excellent   attention to detail is required.

•Knowledge of food and beverage, preparation techniques, health department rules and regulations, liquor laws and regulations

Additional Information

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.