Retail Account Manager

Wolt is a Finnish technology company and until recently, we've been best known for our food delivery platform. However, food delivery was just the start. We don't want just to satisfy our customers' hunger, but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys, and other exciting products, all referred to as Retail.

As Retail Account Manager your focus will be on driving incremental revenue and providing the tools and support for our partners to make sure they thrive on our platform and increase sales while improving operational aspects. With this in mind, you need to be super passionate about account management and business development, but also able to adapt and change your tone and approach depending on the type of partner you're working with.

What you’ll be doing

Day-to-day in this role you’ll be:

• Develop and foster partner relationships with your portfolio of key retail partners.
• Conduct Business Reviews with partners to review performance and develop forward-looking strategies.
• Determine the needs and wants of our partners, prioritize them by impacting the business, and work to co-create solutions.
• Strategically introduce and execute on new Wolt product opportunities to strengthen partnerships and increase partner revenue streams (i.e., white-label delivery).
• Drive revenue growth of Wolt and retail partners in your portfolio by improving venue performance through a data-based approach.
• Drive & execute on operational improvements with your partners to ensure that we are delivering the best experience for Wolt customers.
• Renegotiate terms and conditions with retail partners.
• Key communicator between our operations, support, marketing, and retail partners.

Our humble expectations

• You have proven experience from a previous account management, business development, or a similar role
• You are a self-starter, reliable team player with the ability to deliver results on time and successfully manage multiple projects simultaneously
• Negotiation experience from either the supplier or customer perspective in a high-paced environment
• You cultivate extensive mutually beneficial relationships
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience
• Strong analytical skills and experience working with - and making decisions based on - data
• Structured, detailed, and service-oriented
• High ownership and ambition to go beyond the obvious
• Fluent in Slovak/Czech and English
• Experience working with CRM & BI systems is a plus
• Retail/ FMCG experience is a plus

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.

The salary below is the monthly salary range for this position.

To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!