Sales Associate - Optical Specialist - Part Time

Job Description

The Optical Specialist is customer-facing role at the heart of the EGW in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.

Essential Functions:

Create an Exceptional Customer Experience

• Deliver warm, confident, and personalized service at every stage of the visit
• Guide customers through eyewear selection, final fitting, and product education
• Ensure customers leave feeling confident in both their eyewear and their experience

Support Clinical & In Store Flow

• Assist with patient flow and pre exam screenings to support Optometrists
• Help ensure smooth transitions between exam, finish, and pickup moments
• Sere as a calm, knowledgeable presence throughout the customer journey

Own Finish & Quality Excellence

• Perform finishing work including final adjustments, inspections and quality checks
• Ensure all eyewear meets EGW standards for fit, function, and presentation
• Prepare orders for pickup and deliver polished, brand aligned handoff

Operate with Precision & Care

• Support order entry, tracking, and timely completion
• Maintain organized, clean, and efficient finish and retail areas
• Identify and resolve quality or service issues proactively

Bring the Brand to Life

• Model EGW service standards, tone, and behaviors in every interaction
• Uphold visual, experiential, and operational brand standards in the store
• Partner with the store team to deliver a consistent and elevated experience

All Positions

• Perform other duties as assigned
• Complies with all policies and standards

Qualifications

Education

• High School Diploma or equivalent (Required)

Work Experience

• Must be currently employed in a lab position in an EGW store location (Required)
• 1+ year experience in optical, retail, sales, or customer service (Required)

Additional Skills

• Strong multitasking, time management and organizational skills (Required)
• Clear communication and the ability to educate customers effectively (Required)
• Ability to prioritize customer satisfaction at every interaction (Required0
• Support store team in shared goals (Required)
• Bilingual abilities (Preferred)

Additional Information

We are an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.