Spa Receptionist

Job Description

Job Description

As a Spa Receptionist, you will be the first point of contact for our guests, setting the tone for their spa experience. Your role is to provide warm and professional service, handle reservations, and ensure smooth operations at the front desk. This position requires a customer-focused attitude, strong organizational skills, and a passion for wellness.

• Greet and welcome guests with a friendly and professional demeanor.
• Provide information about spa services, treatments, and wellness programs.
• Assist guests with check-in and check-out processes, ensuring a seamless and enjoyable experience.,
• Manage spa appointments and reservations using our booking system.

• Coordinate with spa therapists and other team members to ensure efficient scheduling.
• Handle changes or cancellations to bookings while accommodating guest needs.
• Answer phone calls, emails, and other inquiries in a courteous and efficient manner.
• Process payments and manage cash handling accurately.
• Maintain an organized and clean reception area, including managing spa brochures and promotional materials.
• Address guest requests, concerns, and feedback promptly and professionally.
• Assist in creating a relaxing and welcoming atmosphere, enhancing overall guest satisfaction.
• Ensure that all guest interactions are handled with the utmost respect and confidentiality.
• Stay informed about the spa’s services, treatments, and retail products.
• Promote spa products and upsell treatments or packages as appropriate.
• Provide recommendations based on guest preferences and needs.
• Assist with any special events or promotions organized by the spa.
• Contribute to a positive and collaborative team environment.
• Adhere to health and safety regulations, including maintaining cleanliness and hygiene standards.
• Ensure the privacy and confidentiality of guest information at all times.

Qualifications

Experience/Certificates/Education

• 2 years minimum experience in a similar capacity within an ultra-luxury hospitality / spa environment.
• Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills. 
• Proficient in English language (verbal & written).
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
• Must be flexible in terms of working hours.
• A hospitality diploma is an asset.
• Computer literacy in Windows, MS Office Suite is recommended.

Additional Information

Your team and working environment:
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.