Operations Specialist (Remote – Colombia, US Hours)
Full-Time | Remote
About the Role
Pavago is hiring on behalf of a client seeking an Operations Specialist to manage day-to-day workforce operations on a live scheduling platform.
This role is responsible for ensuring shifts are filled, workers are active, and daily operations run smoothly. You will oversee the full shift lifecycle — from onboarding professionals to handling real-time attendance issues and last-minute changes.
Responsibilities
- Manage shift scheduling and workforce coordination end-to-end
- Respond to client shift requests and ensure timely coverage
- Assign workers and confirm availability and attendance
- Monitor attendance, clock-ins, and shift activity
- Handle no-shows, late arrivals, and last-minute changes
- Secure replacements quickly to avoid disruptions
- Communicate with clients and on-site managers to resolve issues
- Keep systems, trackers, and documentation up to date
- Identify recurring issues and suggest process improvements
Requirements
- 2+ years of experience in:
- Operations
- Staffing / Workforce Coordination
- Scheduling or similar roles
- Strong English communication skills (spoken and written)
- Ability to work US hours
- Strong organizational and multitasking skills
- Comfortable using digital tools and platforms
- Reliable internet connection and computer setup
Nice to Have
- Experience with staffing platforms or marketplaces
- Background in shift-based or on-demand workforce environments
- Experience tracking attendance or operational KPIs
- Exposure to process improvement initiatives
What You’ll Be Doing Daily
- Reviewing and assigning shift requests
- Confirming worker attendance
- Monitoring live shifts and resolving issues
- Coordinating replacements when needed
- Communicating with workers and clients
- Updating systems and tracking outcomes
KPIs
- Shift fill rate and time-to-fill
- Attendance rate and no-show reduction
- Response time to client requests
- Resolution time for operational issues
- Accuracy of system updates
Interview Process
- Initial Phone Screen
- Video Interview
- Scenario-Based Interview
- Client Interview
- Offer
#LI-AG1
Pavago connects Small and Medium-sized Business owners with top 1% global talent, providing cost-effective offshore recruiting for admin, operations, marketing, and sales roles.
Key team members
Parker Cox
Bilal Shahid
Thabang Mogale
Sundus Abbasi
Jobr aggregates jobs directly from company career portals — no middlemen. Our team applies on your behalf with AI-tailored resumes, reviewed by a human before submission.