Lead and manage the front office team, including reception, concierge, and reservations staff
Develop and implement strategies to enhance guest satisfaction and operational efficiency
Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
Train and motivate front office staff to deliver high-quality customer service
Manage guest complaints and resolve issues promptly and professionally
Coordinate with other departments to ensure seamless guest experiences
Monitor and optimize front office performance metrics and guest satisfaction scores
Manage department budgets and control expenses
Ensure compliance with brand standards and local regulations
Implement and maintain efficient front office procedures and systems
Develop and execute revenue management strategies to maximize occupancy and revenue
Handle VIP guests and special requests with utmost care and attention to detail
Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations

Bachelor's degree in Hospitality Management or related field
5+ years of experience in hotel front office operations, including 2+ years in a managerial role
Proven leadership skills with the ability to train, motivate, and mentor team members
Excellent customer service skills and a passion for delivering exceptional guest experiences
Strong financial acumen and experience in budgeting and revenue management
Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
In-depth knowledge of front office procedures, revenue management principles, and industry best practices
Excellent problem-solving, decision-making, and conflict resolution abilities
Strong organizational and time management skills
Ability to work flexible hours, including nights, weekends, and holidays
Multilingual abilities, with fluency in English and Bahasa Indonesia (preferred)
Familiarity with the local tourism industry and attractions in the Bandung area
Adaptability to changing priorities and ability to work well under pressure
Strong communication and interpersonal skills to interact effectively with guests, staff, and management

Front Office Manager