Kyivstar.Tech is looking for a Product Designer to join our product team working on a large-scale Web SaaS CRM
platform.
This role is not only about designing screens. We are looking for a strong product-minded designer who can work in
discovery, frame problems, challenge assumptions, build scalable UX concepts, and help the team turn complex business
processes into clear, flexible, and technically viable product solutions.
You will work in a cross-functional environment side-by-side with Product Owners, Business Analysts, Engineers, QA, and
other stakeholders. The product serves different business contexts, user roles, workflows, and operational scenarios, so
we need someone who can think beyond a single client request and design solutions that can scale across multiple
companies, domains, and use cases.

About us
Kyivstar.Tech is a Ukrainian hybrid IT company and a resident of Diia.City. We are a subsidiary of Kyivstar, one of Ukraine’s
largest telecom operators.
Our mission is to transform lives in Ukraine and beyond by creating innovative technological solutions that unleash the
potential of businesses while meeting the evolving needs of users.
With over 500 specialists working across diverse domains — from mobile and web solutions to the design, development,
support, and maintenance of high-performance systems — we are committed to driving meaningful change.
We embrace an entrepreneurial culture that fosters continuous growth, challenges conventional thinking, and inspires the
creation of transformative products.

### What you will do

Act as a product designer within a cross-functional full-stack product team, contributing to team-level outcomes
and shared KPIs

Lead the design process in discovery: from problem framing and task clarification to hypotheses, concepts,
validation, and delivery

Translate complex business processes into scalable UX solutions for a Web SaaS CRM platform

Design interfaces for multi-step workflows, admin panels, configuration flows, tables, roles, permissions, and
operational scenarios

Think beyond a single use case or client request and design solutions that can work across different companies,
industries, and business models

Build abstractions from specific business cases and turn them into reusable, flexible product patterns

Challenge requirements and product assumptions by asking “what if” questions: what happens if there are 10
options, 100 scenarios, different user roles, or another business process

Conduct user research, stakeholder interviews, contextual inquiries, and workflow analysis to uncover user needs,
business logic, constraints, and friction points

Develop hypotheses and validate them through prototypes, usability testing, analytics, and iterative feedback

Collaborate closely with engineers to understand technical constraints, implementation logic, APIs, frontend
limitations, and system dependencies

Prepare clear design documentation that helps engineers understand not only how the interface should look, but
why it should work this way

Apply existing design system components and patterns; contribute to the growth of Kyivstar’s corporate design
system when existing solutions are insufficient

Use product analytics and qualitative feedback to evaluate the impact of design decisions and improve usability,
efficiency, and scalability

Provide design QA during implementation to ensure that delivery matches both visual quality and product intent

Optionally use AI-based tools, prototyping tools, low-code/no-code, or vibe-coding approaches to explore ideas,
structure tasks, validate assumptions, or speed up design workflows

### Qualifications and experience needed

Product design experience: 4+ years as a Product Designer, UX Designer, or similar role, preferably in SaaS, B2B,
B2B2C, CRM, support tools, communication platforms, or complex operational products

Discovery maturity: ability to work with ambiguous problems, frame tasks, identify constraints, form hypotheses,
and shape product direction before moving into UI execution

Systems thinking: ability to see a product as a system of roles, workflows, scenarios, permissions, configurations,
and business rules — not just as a set of screens

Conceptual thinking: ability to move from a specific client request to a more abstract, scalable solution, and then
translate it back into a concrete interface

Complex interface design: strong experience designing admin panels, dashboards, tables, multi-step flows,
configuration interfaces, role-based experiences, or workflow-heavy products
B2B / SaaS mindset: understanding of how products work for different companies, teams, roles, and business
processes; ability to design for more than one customer context

Technical understanding: solid understanding of how frontend development works, including responsive layouts,
components, constraints, and modern web interface logic; basic knowledge of HTML/CSS concepts such as flexbox
is a plus

Collaboration with engineers: ability to discuss trade-offs, implementation complexity, technical limitations, and
product feasibility with developers

Research and analytics: experience with qualitative and quantitative methods, including user interviews, usability
testing, workflow analysis, product analytics, and feedback synthesis

Argumentation: ability to clearly explain and defend design decisions, compare alternatives, describe
consequences, and show why a particular solution is appropriate

Critical thinking: ability to challenge requirements, avoid jumping to the first obvious solution, and consider edge
cases, future scaling, and long-term product impact

Design systems: hands-on experience using and extending component libraries; familiarity with structured design
systems and Figma libraries

Tools: strong proficiency in Figma and prototyping tools; ability to present design work clearly to stakeholders and
developers

Communication: strong collaboration skills, comfort working in Agile/Scrum teams, and ability to communicate
clearly in Ukrainian and English

### Nice to have

Experience with CRM, customer support, contact center, communication, telecom, or enterprise workflow products

Experience in modern SaaS startups or product companies where designers had broad ownership and direct
influence on product decisions

Experience with AI-powered SaaS products or AI-based product workflows

Previous frontend, business analysis, product management, or technical background

Experience with low-code/no-code tools, vibe coding, AI prototyping, or prompt-based workflows

Understanding of AI tools beyond surface-level usage: ability to use them critically, structure tasks well, and
recognize their limitations

Experience designing products with integrations, APIs, automation flows, complex permissions, or multi-role user
models

### You may be a good fit if you

Do not wait for a perfect task description — you help shape the task yourself

Ask strong “what if” questions before jumping into UI

Can think about how one feature will work for different companies and business processes

Are comfortable working with uncertainty, incomplete context, and complex constraints

Can challenge product and technical stakeholders constructively

Care about both product value and implementation feasibility

Think in systems, patterns, scenarios, and long-term scalability

Can explain not only what should be designed, but why it should work this way

### This role may not be the best fit if you

Prefer working only with fully prepared requirements and detailed specifications

Focus mostly on visual UI execution without deeper product or UX ownership

Avoid technical discussions with engineers

Design only for the immediate task without considering future scalability

Are uncomfortable challenging assumptions or defending your decisions

Prefer narrow delivery tasks over Discovery, problem framing, and system-level thinking

### What we offer

Office or remote — it’s up to you.

Remote onboarding

Performance bonuses for everyone: annual or quarterly, depending on the role

Learning opportunities through the company’s library, internal resources, and partner programs

Health and life insurance

Wellbeing program and corporate psychologist

Reimbursement of expenses for Kyivstar mobile communication

Product Designer (chatbot)

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