You will be part of a dynamic team responsible for ensuring the reliability, availability, and performance of our data centre's IT operations. As a System Reliability Engineer (Data Centre), you will oversee the day-to-day IT operations within the data centre, working closely with various teams to ensure seamless IT service delivery. While knowledge of data centre power and cooling infrastructure is beneficial, the primary focus of this role is on IT operations. You will collaborate with Data Centre Facilities teams on matters related to power, cooling, and physical infrastructure as needed. You must have a good understanding of cloud infrastructure technologies, architecture, and site reliability engineering (SRE) principles.

### Responsibilities

Oversee and manage IT operations within the data centre, including day-to-day monitoring, incident management, and problem management

Lead the end-to-end incident management lifecycle that encompass immediate troubleshooting, root cause identification, and resolution implementation to restore services, followed by comprehensive post-incident analysis

Develop and maintain documentation on IT infrastructure, operations, and procedures within the data centre

Perform capacity planning to ensure IT infrastructure is scalable for future demands

Collaborate and coordinate with Data Centre Facilities teams on matters related to power, cooling, and physical infrastructure

Design and implement robust observability platform alongside network monitoring tools for performance monitoring and real-time alerting of IT devices and networks

Implement and manage remote management tools for out-of-band access and control of IT devices and servers

Define, implement, and track SRE metrics, including SLO, SLI, and error budgets to improve data centre IT reliability

### Requirements (Minimum Qualifications)

Background in Computer Science, Computer or Electrical Engineering, Information Technology or a related field

Good technical knowledge in IT infrastructure, including servers, storage, networking, and cloud technologies

Proficient in IT management software and tools

2 years of working experience in IT operations is preferred

Fresh graduates are welcomed to apply

As CSIT is an agency under the Ministry of Defence (Singapore), only Singapore Citizens will be considered.

System Reliability Engineer (Data Centre)

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