OPC In House - Part Time

Job Description

As a Westgate Resorts OPC (Off Property Consultant) you will be the frontline for the Westgate Resorts Marketing Team! Your primary responsibility will be to promote Westgate Resorts throughout Williamsburg. By encouraging vacationers to visit our resorts by offering them extremely low rates on discounted theme park and attraction tickets.  You will also be required to book room nights, sell attraction tickets, and provide concierge services for visitors and guests who are here on vacation.   

What You'll Do:

• Persuade potential clients to visit Westgate Resorts by maximizing their savings.
• Engage with guests/clients to facilitate the auditing process and pre-qualify candidates for resort tours while being able to pivot them to ticket sales and or room night bookings if they do not qualify.
• Provide 5-Star customer service to guests/clients to increase resort tour sign-up rates, ticket sales, and resort room bookings while representing Westgate Resorts to its highest standard.
• Utilize a consultative approach when offering various discounted ticket sales & resort room bookings to optimize guest experiences while simultaneously maximizing personal commissions.
• Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift.
• Maintain a professional appearance and work environment at all times with a clean clutter free work station.
• Stay up to date on ticket prices and special promotions that we offer as incentives to visit Westgate Resorts.
• Have opportunities to work and travel to off-site events, pop-up locations, and conventions with little to no advanced notice, but within an acceptable distance, based on business needs, experience, and/or performance. Additional details regarding commission, expenses, etc., will be discussed upon scheduling these events, will be discussed upon scheduling these events.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Bring:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must be outgoing and assertive.
• Must be able to handle cash and tickets accurately and securely.
• Enjoy working with tourists.
• Positive, Self Motivated, and be able to work in a team environment.
• Excellent face to face customer service skills.
• Will need to be able to overcome objections.
• Requires a flexible work schedule including mornings, nights, weekends, and holidays.
• Passionate about genuinely helping clients get a better deal and improving their overall vacation experience.
• May be required to stand for long periods of time in outdoor and/or indoor environments.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

Additional Information

Why Westgate? 

• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Wellness Programs to Support Your Well-Being
• Tuition Assistance to Help You Grow Your Career
• Employee Assistance Program (EAP) – Support When You Need It Most
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.